Sr. Thermal​/Mechanical Field App Engineer

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All Salaried exempt employees Full-Time Seattle, WA, Bellevue, WA, US

30+ days ago Requisition

Job Title: Sr. Thermal/Mechanical Field Application Engineer

FSLA Status (Exempt or Non-exempt): Exempt

Location (City, State): Austin, TX

Reports To: Sr. Account Manager

Direct Reports (Yes, No): No, will provide mentorship/coaching to non-direct reports:

• Field Application Engineer and Thermal/Mechanical Field Application Engineer

• The Sr. Thermal/Mechanical Field Application Engineer serves as a technical lead and trusted advisor for Foxconn’s enterprise and OEM customers, driving product integration, optimization, and deployment of advanced solutions. This role bridges R&D and customer-facing functions, delivering strategic technical support across design, validation, and post-deployment phases. The Sr. Thermal/Mechanical Field Application Engineer partners closely with engineering, manufacturing, and product development teams to align complex system requirements with innovative solutions that meet customer and market needs.

• Serve as the primary technical interface for key customers across the Central and Southwest regions, providing in-depth system design, application guidance, and troubleshooting support.
• Lead product integration and validation efforts, including hardware and firmware testing, performance analysis, and field optimization.
• Partner with internal R&D and product management teams to translate customer requirements into design specifications and influence product enhancements.
• Conduct technical presentations, product demos, and customer training sessions for both engineering and executive audiences.
• Manage field issue resolution, coordinate root‑causal analysis, and communicate corrective actions with internal and external stakeholders.
• Support business development activities, collaborating with sales teams to identify opportunities, define system solutions, and achieve design wins.
• Provide ongoing technical consultation and post‑deployment support to sustain customer satisfaction and strengthen long‑term relationships.
• Maintain awareness of industry trends, competitor products, and emerging technologies to advise internal teams on strategy and roadmap direction.
• Document technical findings, lessons learned, and recommendations for process and product improvement.
• Determine customer requirements (both explicit and implicit) and accurately communicate them back to key engineering team members.
• Drive product design development incorporating design rules, performance optimization and manufacturing for HVM (high volume manufacturing).
• Work closely with the sales team to understand customer requirements, develop tailored solutions, and assist with formal proposal development and custom product quotes.
• Oversee multiple customer opportunities while focusing on key priorities.
• Mentor and coach junior field application engineers as needed.
• Travel as needed (up to 25–30%) to customer sites and internal meetings, including in the US, Mexico and Asia.
• Perform other duties as requested or assigned.

• Bachelor’s degree in mechanical or Thermal Engineering, or a related field required.

• Minimum 5+ years of relevant experience in thermal/mechanical field applications engineering, any liquid cooling solutions experience is preferred.
• Proven success supporting enterprise, OEM, or technology partners in the design and implementation of complex solutions.
• Demonstrated ability to work cross‑functionally with R&D, product management, and customer engineering teams.
• Excellent communication and presentation skills with the ability to translate complex technical concepts for diverse audiences.

• Excellent communication skills, intrapersonal skills, and presentation skills.
• Strong capability in conveying complex technical concepts to stakeholders at all levels.
• Excellent problem‑solving and analytical skills.
• Bilingual proficiency in English and Mandarin Chinese required.
• The…