Customer Support Quality Assurance Manager

Job Summary

Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates and is the world’s No.1 comprehensive motor manufacturer handling everything that spins and moves, from miniature to gigantic. We are a leading manufacturer of commercial motors, industrial motors, appliance motors and controls, found in cell phones, computers, home appliances, industrial and mining equipment, and everything in between. Our product line includes high‑efficiency motors for water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units.

From keeping us comfortable in our homes to pumping clean water to making our cars safer, electric motors are indispensable. At Nidec, employees are on the front line of developing new motor technologies, and as we delve deeper into the age of robotics, the impact of motors will only increase.

Drive product excellence by leading quality assurance programs, improving processes, and ensuring compliance across production. This role oversees quality plans, audits, corrective actions, and documentation to maintain high standards and support continuous improvement.

• Lead QA initiatives to meet production, quality, and customer service goals.
• Develop and implement quality plans, hazard analyses, and control procedures.
• Manage QA budgets, monitor performance, and drive corrective actions.
• Validate and improve quality processes, specifications, and documentation.
• Conduct audits, resolve quality issues, and collaborate cross‑functionally to support product improvements.
• Prepare quality reports and track trends to prevent recurrence of issues.

• BS/BA in mechanical engineering or electrical engineering or relevant field.
• 5+ years of experience in Mechanical, Thermal or Electrical Engineering.
• Excellent organizational, communication, and leadership skills with a results‑driven approach.

$,000

Nidec is an Equal Employment Opportunity (EEO) and affirmative action employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to age, gender, gender identity, sexual orientation, race, color, genetic information, religion, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law.

No Soliciting:
Nidec will not accept unsolicited resumes from individual recruiters or third‑party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers; pre‑approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and must be directed to that team.