Technical Infrastructure Program Manager - Global Engineering Programs, Field Engineering

About the Role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers. This includes supporting new designs/innovations through data center end‑of‑life, with a focus on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet.

As a Field Engineering Technical Program Manager, you are an exceptionally strong communicator, both written and verbally. You will lead multi‑discipline and highly technical teams. You will have experience of working in a complex engineering environment and have worked on increasingly complex projects in multiple disciplines. Your experience includes data center MEP infrastructure technologies such as HVAC, power distribution systems, and controls.

You will generate and maintain enhanced reporting, meaningful KPIs, and process/automation improvements to ensure team efficiency and visibility of global program efforts to critical stakeholders and leadership.

You will partner with other engineering teams, operations staff, and project execution/delivery teams regularly. You will make strategic decisions regarding specific projects and overall program direction. You will connect long‑term strategies with the rapid growth patterns of AWS, as well as guide specific operational needs of the business.

You must be adept at identifying and communicating upcoming risks, issues, and bottlenecks and be instrumental in resolving those issues across multiple departmental boundaries to achieve your goal. You must possess a strong sense of organization, communication and team‑building skill‑sets that foster robust working relationships for both internal and external stakeholders.

• Understand both technical and business components of availability solutions to drive alignment and implementation plans between engineering, operations, procurement, legal, finance, and other partner stakeholder teams.
• Develop complete standards and processes for tracking, reporting, and closing risks.
• Prepare narratives for executive leadership with recommendations that articulate decision points relative to cost, timing, and strategic trade‑offs.
• Capture, share and leverage technical program management best practices with other product and program managers in Data Center Engineering.
• Learn and understand the AWS data center lifecycle specific to Data Center Engineering, globally.

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• 3+ years of industrial or commercial engineering in mission‑critical facilities including data centers, power generation, or oil and gas facilities.
• 5+ years of technical product or program management experience.

• Experience developing and executing product and technical roadmaps influencing internal and external stakeholders.
• Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time.
• Knowledge of the electrical and mechanical systems involved in critical data center operations (e.g., feeders, transformers, generators, switch gear,…