Western Washington Water Client Account Manager

Western Washington Water Client Account Manager

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission‑critical outcomes, operational advancement, scientific discovery and cutting‑edge manufacturing, turning abstract ideas into realities that transform the world for good.

As a Client Account Manager (CAM), you will be responsible for top‑line business growth, client relationship management, and overall client satisfaction across the Puget Sound/Western Washington Market. This role will principally address the Water Market but will also seek to grow overall market share by leveraging all of Jacobs’ solutions. Additionally, you will collaborate with our project delivery teams to ensure Jacobs has a thorough understanding of our client’s needs and is seen as their best advocate for accomplishing their goals.

• Representing Jacobs to the client in a positive, caring, solutions‑oriented approach by engaging broader firm resources
• Facilitating the creation of deep, personal, valuable client relationships between Jacobs’ personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad‑based relationships between our firm and our clients
• Developing trust and credibility with clients by engaging in business discussions to formulate winning solutions
• Identifying teaming partners and evaluating competitors for comparative strengths, weaknesses, opportunities, and threats
• Through relationships and external engagement with client service teams, developing a broad and extensive future pipeline of project opportunities that represent a mix of Jacobs’ potential offerings to clients

• Identifying, chartering, and leading client service teams comprised of multi‑disciplinary project managers and regional practice leaders around a common vision of success
• Building client services teams and facilitating Go/No Go decisions, developing required sales costs aligned with opportunity potential and return on investment objectives
• Securing management commitment of key staff for pursuits
• Actively engaging the firm to address client needs and recommend strategic actions to optimize our business development investment and market share growth
• Identifying higher levels of client engagement for Jacobs executive sponsors
• Actively engaging with internal partners and client service teams by leading them through the disciplined sales process, including developing the win strategy, proposal document, interviews and presentations
• Oversee internal contract review and approval processes and participate in negotiation strategies regarding terms and conditions of professional services agreements
• Facilitate the engagement of Jacobs in regional programs and committees that align with the company’s values and interests
• Mentoring and developing Jacobs’ personnel in business development and sales acumen
• Leading a project team in the delivery of a key project, where appropriate

• Developing a broad and extensive future pipeline of project opportunities that represent a mix of Jacobs’ potential offerings to clients
• Updating Salesforce database of opportunities to keep track of pipeline activity, plan resources for Statement of Qualifications or Proposal development, track project financials, and record bookings to meet quarterly and annual targets

• Bachelor’s degree in a technical field related to water science or engineering, or business management, or related work experience in lieu of a degree
• Progressive experience in science, architecture, engineering, construction and/or related disciplines associated with water
• Proven track record of coordinating teams and winning work with municipal or state government clients or private sector clients
• Sales knowledge on how to identify opportunities and contracts well in advance, respond to RFPs/solicitations, interview and win new work
• Strong business acumen and negotiation experience

• Ability to lead and motivate teams, set a vision and strategy, coach/mentor, reach within Jacobs to offer…