Sr. Quality Engineering Manager, Devices, Quality & Lean

Description

Amazon Lab
126 is an inventive research and development company that designs and engineers high‑profile consumer electronics. Lab
126 began in 2004 as a subsidiary of , Inc., originally creating the best‑selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire Tablets, Fire TV, Amazon Echo and E‑reader products.

The Sr. Hardware Quality Engineering Manager (QEM) is responsible for ensuring that our products are designed for quality. From the concept phase the QEM develops a risk assessment using the NUD process (New, Unique, Different) that incorporates lessons learned from previous products and addresses technological, manufacturing and operational risks. The successful candidate will establish quality goals, monitor performance, conduct failure analysis, determine root causes, and implement closed‑loop corrective actions.

They will conduct quality lessons learned, institute remedies to prevent recurrence, and manage critical issues with a high sense of urgency. This position also requires onsite support for NPI builds, driving build issues to closure with RCCA/8D, and influencing engineering teams for design improvements, especially in robust RF & antenna solutions critical to beam forming, beam pointing and beam steering.

• Understand the technology and functionality of consumer electronic products, assess risk to a negative customer experience, and prevent such risk during development.
• Be an expert in advanced quality methods and protocols.
• Guide cross‑functional teams in Design for Quality initiatives.
• Utilize comprehensive knowledge of standards, related disciplines and company strategy to ensure a positive customer experience.
• Deliver solutions to complex problems through in‑depth data analysis and forensics, making decisions even with limited information.
• Understand detailed implications of choices and recommendations and communicate recommended solutions up to the executive level.
• Align cross‑functionally, influencing a broad spectrum of stakeholders to deliver on the quality policy.
• Create standards around which others operate and build consensus.
• Ascertain specific quality‑related functional milestones during NPI phases.
• Travel up to 30 % of time domestic and international to onsite factories.

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, a U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

• Experience in developing functional specifications, design verification plans and functional test procedures.
• Bachelor’s degree in Electrical, Mechanical, Industrial or Civil Engineering.
• Experience with program and project management in a matrixed organization, including managing details, keeping multiple tasks/projects on track, and influencing others.
• 10+ years of working experience in an engineering or quality role.
• 5+ years of practice experience with statistical tools, strong with quality program management.
• Familiarity with NPI cycles and the Product Development Process for consumer electronics industry.
• Good understanding of electronic assembly processes on consumer electronics.
• Ability to deliver solutions to complex problems through in‑depth data analysis and forensics, using methodical approaches such as DMAIC.
• Solid understanding and demonstrated success with Lean / Six Sigma tools including Failure Mode & Effects Analysis, Design of Experiments, Measurement System Analysis, Analysis of Variance, Hypothesis Testing, Value Stream Mapping, Pareto Charts, Gage Repeatability & Reproducibility, Cpk.
• Technical knowledge of conducting process audits and formulating plans to drive continual quality improvements within factory operations.
• Self‑motivated and self‑directed, able to manage multiple work streams simultaneously and flawlessly.
• Excellent written and oral communication skills in English and Mandarin, desired.
• Ability to travel within China and South Asia Countries.

• Six Sigma Green Belt, or Six Sigma Black Belt Certification.
• 2+ years…