Technical Program Manager, Electrical Infrastructure Reliability, GFP Electrification & Infrastructure

Description

We are looking for an Electrical Engineering Technical Program Manager who will own the lifecycle reliability of our deployed electrification infrastructure. This is not a desk-only role. You will be in the field, at our sites, investigating real failures on real equipment - and then you will come back and build the programs, processes, and cross-functional mechanisms to make sure those failures don't happen again, or that we catch them before they impact operations.

You will serve as the critical link between what happens at the site and what changes in our designs, specifications, supplier quality requirements, construction standards, commissioning procedures, and monitoring systems. You will be the person who translates a charred connector, a tripped breaker, or a premature equipment degradation into a root cause analysis, a corrective action plan, and a scalable programmatic solution.

This role requires a seasoned engineer with hands-on experience deploying electrical products and infrastructure in field environments. You must deeply understand the types of issues that arise in real-world deployments - from construction and installation defects (improper torque, incorrect phasing, inadequate grounding, thermal management failures) to equipment quality and reliability issues (infant mortality, component derating, firmware defects, environmental exposure degradation). You need to have seen these problems firsthand and know how to systematically prevent them.

You will work cross-functionally with Engineering, Construction, Operations, Supply Chain, Quality, and our equipment suppliers and contractors. You will travel to sites to perform investigations, validate corrective actions, and build relationships with the field teams who are your eyes and ears every day.

Key job responsibilities

- Own field failure investigation and root cause analysis for deployed electrification infrastructure, including charging systems, power distribution equipment, switch gear, transformers, and associated electrical components

- Identify systemic failure patterns across the installed fleet and develop programmatic solutions to address root causes - including specification changes, supplier quality requirements, construction standard updates, and design improvements

- Build and operationalize proactive failure detection and mitigation programs leveraging telemetry, monitoring data, inspection protocols, and predictive analytics to identify and address issues before they impact operations

- Drive cross-functional alignment across Hardware Engineering, Construction, Design, Commissioning, Operations, Supply Chain Quality, and external suppliers/contractors to implement corrective and preventive actions

- Develop and maintain fleet-wide reliability metrics and reporting mechanisms that provide leadership with clear visibility into infrastructure health, failure trends, and program effectiveness

- Travel to field sites and vendors (33% of the time) to conduct investigations, validate installations, audit corrective actions, and build relationships with field teams

- Be part of an oncall rotation to troubleshoot emerging issues

- Create and maintain technical documentation including failure analysis reports, specification change requests, inspection protocols, and programmatic playbooks

- Represent the reliability and field performance perspective in design reviews, supplier business reviews, and program milestone reviews

A day in the life

Your morning starts with triaging the field failure intake queue - three sites reported charging faults over the weekend, and you prioritize a switch gear trip for immediate investigation based on safety and operational impact. By midday, you're on a call reviewing event timelines, alarm data, and photos of thermal damage on a bus bar connection, and you've already initiated a fleet-wide inspection across the 14 other sites where the same contractor performed installations.

Later in the week, you participate in a cross-functional Root Cause Corrective Action review with product engineering, construction, and the commissioning team - presenting your findings, aligning on corrective actions (updated torque verification requirements, thermal imaging during energization), and assigning owners. Between investigations, you're building something bigger: a predictive failure detection framework that uses charging system telemetry to catch degradation signatures before they become hard faults.

You meet with the data team to refine alert thresholds, then close out the week presenting monthly reliability trends and program impact metrics to your leadership.

About the team

Global Fleet and Products, Electrification and Infrastructure is building the backbone of Amazon's electric vehicle future. We are responsible for designing, deploying, and sustaining all electrification infrastructure globally to support Amazon's logistics EV fleet - one of the largest commercial electric vehicle deployments globally.

We operate…