Exchange Engineer

Job Description

• Build technical skills of Support Engineers by providing technical and Engineer mentoring.
• Review Support Engineer open cases and provide technical guidance.
• Conduct case review meetings at least once a week.
• Maintain a solid working relationship with MS Technical Advisors (TA’s).
• Document Call Coaching on all Support Engineers for which a ST is responsible. With Team Manager’s direction, formulate action plans for Support Provider’s with poor Quality of Service surveys or poor technical skills.
• 2+ years prior experience in technical troubleshooting (preferably at the Enterprise level).
• Demonstrates self-assurance in leading others in difficult and challenging assignments.

• MCITP, MCTS or MCP (not mandatory)
• Understanding of Active Directory
• Overall understanding of Networking concepts, DNS, Routing, DHCP, Firewall, load balancers and other networking hardware
• Experience or knowledge with configuring mail clients (Outlook or other)
• Basic Understanding of Windows Server 2008/2012
• Basic understanding of other than Microsoft mail systems
• Experience or Knowledge of on premise Exchange 2007/2010/2013/2015
• Experience or Knowledge of mail transport fundamentals (POP/IMAP/SMTP)
• Experience or Knowledge on auto discover / Outlook connectivity / OWA / Active Sync / MRM / Public folders / EWS / Free-Busy / Mail routing / SMTP relay / Recipient configuration / e-discovery/Discovery search (Preferred)
• Experience or Knowledge on Exchange Databases, Backup and Restore, DAG, CCR etc.
• Exceptional interpersonal and communication skills – both written and verbal. Good command of (target) language for professional level communication with the customers.

Preferred that each Technical Lead must complete the components of the MCITP certification that pertain to their assigned technical queue within 12 months of hire. These components include:

• Latest available certification in the technology supported
• Managing Office 365 Identities and Requirements
• Enabling Office 365 Services (Note – Certification exams keep getting updated / refreshed.)

EEO statement:
Application will be kept confidential according to EEO guidelines.