New Technology Introduction Reliability Engineer , Global Reliability Team

Description

Define what ‘production-ready’ means for the next generation of fulfilment technology. As a Reliability Engineer within the New Technology Introduction (NTI) team, you will be the primary reliability subject matter expert for emerging automation and robotics — from autonomous mobile robots and robotic picking systems to next-generation sortation and material handling equipment. You’ll identify where new systems fall short of maintainability, serviceability, and reliability standards, work with development teams to find solutions, and update requirements to prevent issues from recurring across the network.

You will engage with engineering teams, vendors, and operations partners to represent RME reliability requirements, provide input into revised designs, and evolve standards to keep pace with new technology types. You will balance operational needs with technical constraints, striving to optimise system design for long-term performance while maintaining a strong focus on standards, scalability, and supportability. As the team scales, you’ll have the opportunity to shape reliability standards that become the baseline for our global network and mentor future team members.

You will be based in North America and travel to development sites across NA, with international travel as needed.

What you’ll do:

Lead reliability assessments and design reviews for new automation and robotics technologies, identifying gaps in maintainability, serviceability, and reliability and working with development teams to resolve them before deployment.

Define and maintain reliability standards, maintenance strategies, and serviceability requirements — updating them as new technology types reveal gaps.

Conduct FMEA, reliability modelling, and life cycle cost analysis, working with development teams on design improvements and tracking MTBF, MTTR, availability, and maintainability KPIs.

Partner with engineering teams, vendors, and stakeholders to represent RME reliability requirements during design, pilot, and full‑scale rollout phases.

Develop preventive maintenance programs, spare parts strategies, and maintenance documentation for new technologies.

Investigate equipment failures and performance degradation to identify root causes, drive solutions with development teams, and update standards to prevent re-occurrence across the network.

Monitor reliability performance metrics, identify recurring issues, and drive improvements back into standards and readiness criteria.

Identify where maintenance processes are overly complex or inconsistent, and drive simplification through updated standards and common requirements.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full‑time employees include:

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more at (Use the "Apply for this Job" box below)..

NTI (New Technology Integration) sits within Central RME, responsible for embedding maintainability, reliability, and total cost of ownership into new technologies before they reach the field. We ensure next‑generation systems meet RME requirements from concept through deployment.

Our vision is to transform RME into a proactive engineering partner — influencing design decisions early so that when technology lands at a site, it comes with a clear maintenance playbook, trained technicians, spare parts, and a known cost profile.

We’re a growing, globally distributed team supporting 113+ technology…