Revenue Representative ( reposted

Under the direct supervision of the Supervisor of Revenue Representatives the incumbent is responsible for following up and collecting on accounts receivables from wage earners. He/She works on assigned cases and assists taxpayers in eliminating their liability through the use of collection tools, properly documenting payments made towards delinquencies and maintaining a log for input into the division's monthly report. He/She corresponds with taxpayers, their legal representatives or practitioners face-to-face, by telephone or by mail regarding indebtedness, proper application of payments and payment options.

Work is reviewed for conformity to standard and for effectiveness; however, the incumbent is expected to exercise a high degree of initiative and creativity in carrying out assignments.

• Computes interests and penalties on delinquent taxes for accounts under $15,000.
• Recommends closing delinquent accounts that are deemed non-collectible if taxpayers cannot make payments due to indebtedness.
• Assists Revenue Officers on complex or large delinquency cases.
• Enforces collection action by serving levies against taxpayer's salary, bank accounts or accounts receivable when the taxpayer does not fulfill payment.
• Compiles and prepares monthly and summary reports on cases.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Associate degree in accounting, business administration or closely related field with one (1) year accounting/bookkeeping experience.

OR

High School Diploma and six (6) or more credits in accounting, business administration or closely related field with three (3) years accounting/bookkeeping experience.

• Knowledge of current Virgin Islands and Federal Tax laws, rules and regulations as it applies to collections.
• Knowledge of files, procedural manuals and other related materials utilized in the research and analysis of tax returns and supporting documentation.
• Ability to interpret laws, rules and regulations of the Internal Revenue Service (IRS) as it relates to delinquent cases.

The Supervisor of Revenue Representatives provides general instructions about objectives, deadlines and priorities for performing the Revenue Representative task. The incumbent is expected to perform with considerable focus on customer service and exercise a high degree of initiative and creativity.

The guidelines used by the Revenue Representatives include the Internal Revenue Code, Federal Tax regulations, and other local tax regulations. The guidelines consist of pre-determined on-the-job procedures and manuals. Judgment must be used in interpreting and applying guidelines. Ingenuity, resourcefulness, good judgment and strong leadership are required to resolve some of the issues that will arise.

The Revenue Representative must meet established goals and targets and plan on strategic and tactical levels. This position requires the ability to work with taxpayers, attorneys, tax practitioners and senior level government officials and the media.

The scope of the work affects the entire Bureau of Internal Revenue (BIR). The Revenue Representatives is responsible for his/her caseloads.

The Revenue Representative interacts with Delinquent Accounts and Return (DAR) Branch personnel, taxpayers, banks and other financial institutions. Periodically, Revenue Representatives meet with the public to provide taxpayer assistance.

Contacts are made in person, through phone calls, correspondence and other BIR staff. The Revenue Representative is also in contact with the IRS to exchange data and liaison with officials on a range of technical issues.

There are no physical demands. The job is primarily sedentary in nature.

The work environment is within an office setting and periodically in the field. There are no risks or discomforts associated with this position.