Medical Receptionist

Be part of the change. Join Sharpe Vision and work with a national leader in refractive surgery and eyecare bringing clear, unencumbered sight to people from around the world. We are modern, transformative vision-correction boutiques located in Seattle & Renton, WA, Chicago, IL, and Austin & Lakeway, TX. Our goal is to help our patients realize their full human potential. We believe in people and the magic that happens when they focus on a common goal.

We believe in the power of technology to transform lives, and we believe we are here to be part of it. At Sharpe Vision, we are bringing that day closer, one patient at a time.

Reports To:

Assistant Center Director

FLSA Status:
Non-Exempt

Location:

Bellevue, WA

Schedule:

Full-Time

Travel:
Some occasional travel may be required between the Bellevue & Renton location.

SVML Patient Experience Specialists’ contribute to Sharpe Vision’s success by providing superior customer service to all patients. This job creates the Sharpe Vision experience for our patients by providing them with prompt service, quality care and maintaining a clean and comfortable clinic environment.

• Committed to Growth (Personal & Professional)
• Be an Excellent Communicator
• Have Fanatical Attention to Detail
• Be Genuine and Authentic

• Act with integrity, honesty and knowledge that promote the culture and values of Sharpe Vision.
• Maintain a calm demeanor during periods of high volume or unusual events to keep the center operating to standard and to set a positive example for the team.
• Anticipate patient needs by constantly evaluating the environment and patients for cues.
• Communicate information to the Center Director so that the team can respond as necessary to create the Sharpe Vision experience for each patient.
• Deliver superior customer service to all patients by acting with a patient-focused attitude and building a personal connection with the patient. Discover and respond to patient needs.
• Follow Sharpe Vision’s operational policies and procedures and meet center standards.
• Maintain a clean and organized workspace so that team members can locate resources as needed.
• Provide quality care for all patients by adhering to all standards. Follow health, safety and sanitation guidelines.
• Maintain regular and consistent attendance and punctuality.
• Engage with and understand our patients, including discovering and responding to patient needs through clear and pleasant communication. Supporting proper patient check-in and check-out to ensure the Sharpe Vision way of patient care.
• Give the best service to our patients which may require being flexible in performing different tasks within the center.
• Help grow surgical volume by encouraging and facilitating patients for treatment.
• Help with insurance verification and payment collections.
• Ensure proper scheduling protocols are in place to ensure excellent clinical flow.
• Support call flow with patient requests as well as reaching out to patients for followups as well as new patient leads.
• Prioritize multiple tasks in a fast-paced environment.
• Demonstrate organization and follow-through.

• Competitive Pay
• Free LASIK
• 14 Days Paid Time Off (Accrual Increases after 1 Year)
• 9 Paid Holidays
  - Including Birthday Holiday
• 401(k) Plan with 6% Match
• Group Life Insurance
• Long & Short Term Disability Insurance
• FSA/ HSA options
• Accidental, Hospitalization, and Preventive Benefits Coverage
• Continuing Education Allowance Benefits
• Employee Recognition Program which allows for rewards, gift cards, Amazon purchases, and much more!
• A Beautiful Work Environment

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/

Experience:

High school diploma or GED required. Associate or Bachelor’s Degree Preferred. No direct healthcare experience required but is highly desired, particularly in…