Director, Tissue Donation Services

Job Location:

Bellevue HQ - Bellevue, WA 98006.

Position Type:
Full Time.

Salary Range: $ - $.

The Director, Tissue Donation Services (the Director) has primary accountability for the successful operation of the Tissue Donation Services (TDS) department. Through the planning and execution of strategic priorities, the Director ensures that the department effectively and efficiently serves the organization’s mission. The Director also ensures regulatory compliance, financial sustainability, and leads the organization’s efforts with safe, compliant, and effective practices with tissue processors.

In addition, the Director serves as an organizational leader as a member of the Extended Senior Leadership team.

• Is responsible for operations of TDS, including compliance with all current federal, state, and/or local laws and/or regulations, including those of the FDA, compliance with the Association for Advancing Tissue and Biologics (AATB) Standards and the TDS Standard Operating Procedure (SOP) manual.
• Works in concert with the Quality and Regulatory Affairs (QRA) Department to reduce risk and ensure quality processes are in place.
• Cultivates a programmatic approach to maximize tissue donation in Life Center’s service area.
• Is responsible for the development and implementation of departmental strategic plans.
• Develops, manages and leads the departmental budget. Routinely engages in routine efforts to reduce costs and/or improve operational efficiency.
• Manages and leads staff to increase tissue donation volume, including recovered donors and recovered grafts per donor.
• Is responsible for tissue recovery performance.
• Ensures effective communication and coordination with team personnel, management, and senior leadership.
• Works with the Hospital Development department to identify opportunities for increased donation, presentation of common integrated message, and improvement in donation authorization and conversion rates.
• Monitors performance of contacted donor screening and authorization organizations.
• Is responsible for establishing and maintaining effective communication and coordination with medical professionals, hospitals, and donation organizations.
• Develops and maintains departmental policies and procedures and ensures the consistent application and compliance with same.
• Is responsible for developing, reviewing, and approving TDS employee training programs.
• Establishes and monitors team performance and developmental goals, sets objectives, assigns accountabilities, establishes priorities, and conducts continuous performance feedback.
• Participates on regional and national committees as appropriate. Attends the AATB annual meeting along with other national tissue meetings as needed to ensure industry standards and connections.
• Maintains effective relationships with tissue processors to maximize processing opportunities.
• Regularly evaluates the tissue processor mix, including consideration and analysis of adding new processors.
• Manages departmental contracts, including proactive monitoring of renewal deadlines and driving contract changes through the appropriate approval process.
• In partnership with the VP, Organ and Tissue Donation Operations, closely monitors the tissue industry, adjusting Life Center’s strategies and operations as indicated based on the changing landscape.
• Provides effective coaching to engage, support, and motivate staff to realize their greatest potential in service of Life Center’s mission.
• Has administrator-on-call (AOC) responsibilities as defined by company policy and/or guidelines.
• This position requires regular, time-sensitive travel related to case activity across the region. As such, the ability to independently and reliably commute between locations is essential to fulfilling the responsibilities of the role. Due to the nature of the work, which may involve urgent or unscheduled travel, personal driving capability is a critical operational need.
• Drives timely resolution of non-conformance investigations and development of appropriate corrective and preventative actions.
• Submits appropriate documentation for all training events…