Patient Services Representative

Patient Services Representative (Hourly)

Overlake Medical Center and Clinics has a per diem opportunity for a Patient Services Representative. In this role, you will provide customer and front office services to patients. You will coordinate communications among staff, patients, and providers about the patient check‑in process. You will also collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.

Hourly: $22.22 - $33.33

32 hours a week, 8‑hour shifts.

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred. Previous physician office, hospital, or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi‑task, be organized, and detail oriented.
• Demonstrated proficient computer keyboard skills.

• Local, visible leaders who care about you.
• A values‑based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to ten thousand dollars per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre‑tax and Roth after‑tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity.

If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact (Use the "Apply for this Job" box below).