Health Information Specialist 1 -Onsite

Job Overview

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant’s team is building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

This entry‑level position is responsible for processing all releases of information (ROI), specifically medical record requests, in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. The Associate must safeguard the patient’s privacy and ensure that only authorized individuals have access to medical information, and that all releases comply with the request, authorization, company policy, and HIPAA regulations.

• Onsite position in Bellevue, WA
• Full‑time, Monday‑Friday 8:00 am‑4:30 pm
• Front‑desk processing of medical records requests - customer service
• Full benefits: PTO, health, vision, dental, 401(k) savings plan, and tuition assistance
• Extensive growth opportunities locally and nationwide

• Strong customer service and clerical skills
• Proficiency in Microsoft Office, including Word and Excel
• Comfortable working in a high‑volume production environment
• Medical office experience preferred
• Willingness to learn and grow within Datavant

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of company and facility software.
• Adhere to the company’s and customer facilities code of conduct and policies.
• Inform management of work, site difficulties, and fluctuating volumes.
• Assist with additional work duties or responsibilities as required.
• Apply medical privacy regulations consistently to guard against unauthorized disclosure.
• Manage patient health records and ensure compliance with HIPAA standards.
• Prepare new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensure medical records are assembled in standard order and are accurate and complete.
• Create digital images of paperwork to be stored in the electronic medical record.
• Respond to requests for patient records, both within the facility and by external sources, retrieving and transmitting them appropriately.
• Answer inbound and outbound calls.
• May assist with patient walk‑ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Meet productivity expectations as outlined at specific site.
• May schedule pick‑ups.
• Perform other duties as assigned.

• High school diploma or GED.
• Ability to commute between locations as needed.
• Willingness to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in English.
• Detail‑ and quality‑oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Ability to work with minimum supervision, responding to changing priorities and role needs.
• Organizational and multitasking skills.
• Ability to respond to requests in a fast‑paced environment.

• Experience in a healthcare environment.
• Previous production/metric‑based work experience.
• In‑person customer service experience.
• Ability to build relationships with on‑site clients and customers.
• Comfortable bringing new ideas, process‑improvement suggestions, and feedback to internal stakeholders.

Pay ranges for this job title may differ based on location,…