Phlebotomy Specialist & Patient Liaison

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Responsible for performing a variety of patient care support tasks while modeling Seattle Children's core values by providing excellent quality customer service experiences for Seattle Children's patients, families, and clinical partners. Patient Support Coordinators act as a liaison between patients, families and the RN and provider teams. Responsibilities include answering high volume phone lines including prioritizing, screening, and routing calls; gathering and documenting appropriate information;

recognizing time sensitive messages and responding accordingly; supporting prior authorizations for medication and supplies; managing customer flow by answering questions, resolving conflicts, and notifying appropriate staff of issues; and providing research and follow-up. This position will support the Orthopedics and Rehabilitation Center for all sites of care.

** Required

Education and Experience *
* High school diploma or equivalent experience.
Minimum three years of related experience in the areas of customer service, patient support, and/or office management including administrative work in a clinical setting.

** Required Credentials*
* N/A.

** Preferred*
* Bachelors degree.
Healthcare/ medical back office experience.

** Compensation Range*
* $23.15 - $34.73 per hour

** Salary Information*
* This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

** Disclaimer for Out of State Applicants*
* This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors **.*
* ** Benefits Information*
* Seattle Children's offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website .

** About Us*
* ** Hope. Care. Cure. These three simple words capture what we do at Seattle Children's - to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission‑driven