DME Specialist - Overlake Sleep Center

DME Specialist

We are seeking someone with an exceptional customer service background and attention to detail to join our fast-paced DME Department as a DME Specialist. This position works closely with patients, providers, and other Sleep Clinic staff.

This is a full-time, on-site position, with the opportunity to work a hybrid remote schedule after completing the training period.

Full-time / 40 hours per week Monday - Friday / 8am - 5pm Hybrid-Remote after 90-day training period with a minimum of 3-days in the office

• High school diploma or GED required.
• Minimum two (2) years of administrative experience in a clinic/medical facility required.
• Experience in medical insurance for payers or government programs is preferred.
• Experience in Brightree and/or EPIC preferred
• Sleep-focused DME equipment experience preferred.

• Ensuring all patient referrals and documentation processes are completed accurately and efficiently, and within required timelines
• Communicating with the team regarding completed, pending, or missing documentation
• Creating and maintaining patient records and verifying insurance information for accurate billing
• Scanning electronic records into patient accounts
• Provide excellent customer service to patients and staff
• Filling resupply orders for patient pick up
• Provide timely follow up for patients as needed
• Prioritize work effectively and remain focused on intake responsibilities
• Complete thorough documentation in patient accounts in a timely manner
• Strong, professional verbal and written communication with patients, providers, and other clinic staff
• Ability to work independently and respond to team messages and emails promptly
• Detail oriented and highly organized
• Quick learner in a fast-paced environment