Behavioral Health Care Navigator

• Location th Ave. NE,Bellevue, WA, 98005,United States
• Base Pay $24.00 - $26.00 / Hour
• Employee Type FT Exempt

We are seeking a compassionate, organized Hybrid Behavioral Health Care Coordinator to support Allegro's integrated behavioral health program.

At Allegro Pediatrics, we partner with families to heal, nurture, and empower each child on their journey to adulthood. As the mental health needs of children and teens continue to grow, we have expanded our integrated behavioral health program to provide more coordinated and accessible support for patients and families.

This role plays a key part in helping families access behavioral health support within Allegro's medical home and connect with appropriate community resources. If you enjoy helping people, building meaningful relationships, staying organized, and making a difference in the lives of children and families, we'd love to hear from you.

• Welcome referrals from pediatricians into the behavioral health program and provide a steady, supportive point of contact for patients and families
• Support informed consent and help families understand the program, next steps, and their role in follow-through
• Coordinate intake, scheduling, referrals, follow-up, and communication via phone and/or email to support integrated care within the child's medical home
• Maintain patient registries, track outreach and enrollment, and keep documentation timely and accurate
• Identify urgent behavioral health concerns and support triage through established workflows
• Guide families to appropriate community behavioral health resources and support warm handoffs when available
• Maintain referral resources and strengthen community partnerships that support access to care
• Contribute to quality improvement by identifying workflow gaps and supporting program refinement

• Excellent communication and emotional intelligence, with a calm, compassionate approach to families, colleagues, and community partners
• Ability to handle difficult conversations with empathy, sound judgment, and professionalism, especially during times of crisis
• Strength in building trusting relationships while maintaining appropriate professional boundaries
• Strong organization, reliability, and follow-through in managing multiple tasks and communication details
• A proactive mindset and interest in improving workflows and strengthening the program
• Curiosity, willingness to ask questions, and enthusiasm for learning quickly in a rapidly changing field
• Ability to work independently and collaboratively as part of a team
• Experience in healthcare, pediatrics, mental health, or care coordination is appreciated but not required

• Working knowledge of Microsoft 365 (Outlook, Word, Excel, Edge), Adobe, MS Teams, and Zoom
• Experience with an EHR system and willingness to learn Genesys (phones), Provider Flow (eFax), Phreesia (patient engagement), and Greenway Intergy (EMR)
• Ability to learn new technical programs quickly
• Familiarity with Dropbox preferred
• Understanding of HIPAA

• Enjoy working in a fast‑paced, patient‑focused environment with ongoing changes
• Must have reliable transportation and be willing to travel to all clinics as staffing needs change
• Must be 18 years of age or older
• Pre‑employment requirements:
  • Background check
  • Drug testing in compliance with Washington State Bill 5123 for this safety‑sensitive position
• To uphold safety for all employees and patients, we continue to require vaccination status for all new hires, including remote or hybrid schedules, at time of hire and annually:
  • Current COVID booster (or newly released booster) and annually each fall
  • Flu immunization at time of hire (or newly released vaccine) and annually each…