Office Manager

Washington Gastroenterology believes that digestive health is the foundation for a healthy life. We are committed to improving the quality of life and longevity of our patients and our communities through the prevention, detection, and treatment of gastrointestinal diseases.

We are WAGI

WAGI is seeking a Full‑Time Office Manager to join our Bellevue and Issaquah Clinics. The Office Manager is responsible for the management and administrative operation of the Clinic in which patient care is directly and/or indirectly provided.

• Implement and monitor compliance to patient care and professional standards established by Washington Gastroenterology (WAGI) Policies and Procedures
• Evaluate the nursing care delivery system utilizing a variety of techniques such as patient satisfaction survey letters, post procedure phone calls, quality improvement studies, medical record, and documentation review
• Build a positive culture through active communication with staff including team meetings, communication of Center and WAGI news, promoting the sharing of ideas and building a culture of respect and collaboration.
• Determine necessary staffing levels for the Clinic and schedule appropriate staffing assignments to support the flow of patients delegating specific job functions to qualified staff members and doing so within budget
• Collaborate with other WAGI Endoscopy Centers and Clinics to find synergies, identify best practices, participate in the development and review of policies and procedures, and improve the patient experience and efficiency in daily operational flow
• Actively support and participate in the development of safety practices and policies and ensure compliance and implementation of safe practices within the Clinic
• Maintain and increase knowledge in gastroenterology and current trends therein as well as engaging in educational opportunities to grow skills as a manager and in clinical care
• Actively interview and select qualified candidates in alignment to WAGI values and ensure proper onboarding and new hire training to ensure patient safety and adherence to Center policies and procedures
• Develop staff by conducting regular performance reviews including the evaluation and documentation of staff competencies and identification of training needs as well as identifying performance concerns and violations of policy or procedure and addressing through coaching and discipline in consultation with Human Resources
• Provide leadership and the resource for other staff members, facilitating professional development and training, one‑on‑one mentoring and teaching as needed
• Investigate and follow through on patient complaints and unusual occurrences
• Assist in the development of the Clinic’s budget and assume responsibility to actively work within the established budget, advising when costs are higher than anticipated and the reasons why, implementing cost control measures to improve performance to budget
• Fulfill responsibilities to the organization by adhering to its goals and objectives, policies, and procedures
• Responsible for maintaining the Clinic’s professional appearance and functionality, ensuring good housekeeping and proper sanitation.
• Take appropriate immediate action to resolve unsafe acts or conditions
• Facilitate the evaluation of any equipment repairs and identify needs for additional or replacement equipment to improve patient safety and efficiency
• Other duties as assigned

• High School Diploma or equivalent is required
• Additional education such as an Associates Degree or Bachelors Degree in a related field such as Healthcare Management, a healthcare field (nursing, medical assistant, etc.) or business is preferred
• Minimum 2 years experience in a medical office is required
• 2 years…