Spa Concierge

GENERAL SUMMARY This position is responsible for welcoming guests and creating a positive first impression, booking appointments, and maintaining a clean and inviting reception area. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.

• Respect The Past
• Accept Responsibility
• Pay it Forward

• Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.
• Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
• Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll‑up‑your‑sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.
• One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
• Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

• Service Forward
• Ruthlessly Consistent
• Do the Right Thing

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Greet members and guests upon arrival to the Spa.
• Check guests into the spa & direct them where to go for appointments.
• Book appointments and provide information about the Spa and services.
• Accurately schedule, check in, and check out members and guests for appointments, services and products.
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.

• Operate cash register
• Process payments
• Manage/handle cash and balance cash drawer each shift.
• Perform opening and/or closing duties, as required.
• Answer and transfer phone calls

• Assist in maintaining the cleanliness and stock levels of spa lobby, retail displays and Relaxation Room
• Assisting with Laundry duties

• Communicate timely and follow up, as appropriate.
• Provide membership sales team with guest/prospect lead contact information.
• Active participation in required events, required programs, required meetings, and required trainings.

• Maintains and provides excellent customer service at all times
• Greets all Executive members/guests by name, when possible, while performing duties
• Accommodates and anticipates all Executive members/guests’ requests expediently, courteously and in a gracious manner making them feel welcome and attended to.
• Handles Executive member/guest complaints by acknowledging the problem, and informing the supervisor or Assistant Manager of Guest Services when necessary
• Welcomes all members to Men's Executive Locker Room and male guests to the Spa Locker Room
• Provides Executive Locker Room tours of space and amenities, and assists with locker rentals.
• Assist members/guests in ordering food and beverage
• Monitors Locker Room for electronic devices, and communicates with members why these are not allowed in locker room spaces.
• Continuously circulates through assigned areas to pick up glass and dishware, trash, magazines and deposits towels, robes, slippers in appropriate laundry drop
• Assists with laundry duties.
• Follows WA State guidelines for disinfecting and cleaning for all necessary items
• Empties trash/recycle receptacles as needed
• Notifies Supervisor/Manager with all maintenance needs
• Extensive Cleaning is required for this position. A detail list of tasks will be provided at time of training

• Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.
• Maintain cleanliness of Relaxation Room and stock level of items
• Assisting with laundry…