Front Office Supervisor

Front Office Supervisor

Pay Range is $23 - $28 an hour, DOE.

Hyatt House Seattle/Bellevue, an upscale extended-stay hotel near downtown Bellevue, greets guests with 160 guest rooms and suites, the first-floor H Bar, an indoor pool and whirlpool and more than 2,000 sq. ft. of event space.

The hotel is just off I-90, on 139th Avenue SE at SE Eastgate Way — with free employee parking at the hotel. Also located right by the Eastgate Park & Ride!

We are looking for a Guest Service Superstar to join our Front Office leadership team! The ideal candidate is passionate about creating memorable guest experiences, leading by example, and helping drive exceptional service scores. This leader will support our team in elevating guest engagement, member recognition, service recovery, and overall guest satisfaction while creating a welcoming environment for both guests and colleagues.

The Front Office Supervisor oversees front office operations. This person provides guest service, guidance and leadership to ensure that consistent customer service is provided. The Front Desk Supervisor works with appropriate individuals and departments as necessary to resolve guest calls, requests and concerns. This person assists management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; and they'll serve as a leader and role model.

To put it simply:
This person assists in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures that will help the hotel meet and exceed financial goals.

• Check all hotel guests in and out in a confident, professional and personalized manner.
• Welcome and register hotel guests, explain the accommodations and establish the credit or method of payment.
• Demonstrate a thorough knowledge of hotel information, including but not limited to room categories, room rates, packages, promotions, amenities, the local area and other general product knowledge, and answer guest inquiries.
• Communicate effectively, both orally and in writing, to provide clear direction to staff.
• Assign and instruct team members accordingly; observe performance and encourage improvement and growth.
• Maintain regular attendance in compliance with Lodge Works' standards as required by scheduling, which varies according to hotel needs.
• Comply with Lodge Works' standards and regulations to encourage safe and efficient hotel operations.
• Take hotel reservations accurately and efficiently.
• Ensure that immediate response is given to every guest comment and concern to ensure it is resolved in a timely, friendly and efficient manner.
• Maintain accuracy with all accounting, cash handling and billing procedures.
• Handle cash, make change and balance an assigned house bank.
• Be familiar with and follow tax-exempt policies and procedures.
• Ensure that all calls are answered in a courteous, professional and efficient manner.
• Work harmoniously and professionally with co-workers and supervisors.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the team and other associates. Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information.
• Ensure that the front desk team is trained in and follows financial control procedures for cash, vouchers, inventories, receivables and key control policies.
• Ensure that all shifts are appropriately staffed based on business levels.
• Assist in any other task or duties as requested by management.

• A team player with a heart for hospitality.
• Entrepreneurial at heart and innovative in mind.
• A long-term thinker.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent…