Housekeeping | Executive Housekeeper

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Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.

Hyatt Regency Bellevue on Seattle's Eastside

US - WA - Bellevue

Hotel Operations

Department Head/Manager

Full-time

88,900.00 Yearly US Dollar (USD) pay basis

Hyatt Regency Bellevue on Seattle's Eastside
is excited to welcome our next Executive Housekeeper to lead our Housekeeping & Laundry Operations!

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. As a Great Place to Work in the U.S. for thirteen years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.

With its small-town charm and big-city convenience, Bellevue, Washington is a modern oasis with endless activities and cultural attractions sprinkled in. Nine miles from downtown Seattle, Hyatt Regency Bellevue on Seattle's Eastside connects guests to world-class shopping, dining, entertainment, and major corporate headquarters. Visitors will also enjoy the natural beauty, scenery, and abundance of outdoor recreational activities nearby.

The Executive Housekeeper reports to the Director of Operations for the Hyatt Regency Bellevue, and is responsible for the overall operation, cleanliness, quality, and service delivery of the Housekeeping and Laundry departments. This role oversees the cleanliness and condition of guestrooms, public areas, back-of-house areas, linen operations, laundry operations, inspections, staffing, labor productivity, supplies, vendor relationships, and colleague development. This position requires strong attention to detail, effective communication, sound business judgment, and the ability to inspire colleagues while maintaining consistently high standards throughout the hotel.

Key priorities include continuing to grow guestroom cleanliness scores, enhancing colleague engagement and overall team satisfaction, effectively managing labor productivity, advancing sustainability practices, and ensuring exceptional quality across guestrooms, public spaces, back-of-house areas, and laundry operations.

Duties include:

• Lead the short- and long-term planning and daily management of the hotel’s Housekeeping and Laundry operations.
• Oversee guestroom, public-area, back-of-house, linen, laundry, and related housekeeping operations.
• Direct, develop, and hold accountable the Housekeeping leadership team.
• Establish and maintain consistent inspection programs for guestrooms, public spaces, back-of-house areas, linen, and laundry operations.
• Continue improving guestroom cleanliness scores and overall hotel cleanliness.
• Maintain high standards for VIP guestrooms, special requests, public spaces, back-of-house areas, and all hotel facilities.
• Develop staffing plans that support service standards, operational needs, and colleague satisfaction.
• Effectively manage labor productivity and departmental labor within approved budgets and operational goals.
• Develop and recommend departmental budgets, labor cost plans, objectives, and capital needs.
• Maintain appropriate pars and inventory controls for linens, uniforms, cleaning supplies, and operating equipment.
• Manage purchasing and vendor relationships to ensure proper pricing, delivery, quality, and maintenance.
• Promote sustainability practices throughout Housekeeping and Laundry operations.
• Ensure compliance with Hyatt standards, OSHA requirements, ADA considerations, safety procedures, and security policies.
• Partner closely with Front Office, Engineering, Food and Beverage, Sales, Events, and other departments.
• Communicate operational priorities and relevant information to leaders and colleagues in a timely manner.
• Teach colleagues the importance of greeting guests, responding courteously to requests, and delivering caring and attentive service.
• Coach, counsel, recognize, and develop colleagues in alignment with Hyatt service standards and procedures.
• Support a culture that…