Hotel General Manager

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

Job Description As the senior leader at Riggs, the General Manager holds ultimate responsibility for the hotel’s overall performance. This role is pivotal in developing and implementing property strategies, guiding the leadership team, and achieving exceptional commercial outcomes. The General Manager is dedicated to delivering a luxury guest experience, fostering employee engagement, ensuring operational excellence, and preserving the integrity of this landmark asset—achieving these goals in harmony rather than as competing aspirations.

This position is highly visible, engaging with guests, staff, ownership, clientele, and the broader Washington, DC community. Success in this role requires a keen operational eye, strong commercial acumen, and the ability to cultivate a high-performing, inclusive team within a dynamic luxury hotel and food and beverage environment.

Foster a culture where the values of Family, Discovery, Detail, and Spirit are reflected in daily leadership behaviors. Hire and retain top talent in the luxury hotel industry, creating an environment that emphasizes excellent communication, positivity, personal growth, and continuous learning.

Who We Are

Riggs Washington DC is a luxury hotel in the landmark former Riggs National Bank building at the corner of 9th and F Streets in Penn Quarter. Built in 1891 and known as the Bank of Presidents, the building now holds 181 guestrooms and suites designed to echo a private safety deposit box, drawing on a narrative inspired by the golden age of banking.

Café Riggs, the hotel’s all day contemporary American brasserie, sits on the ground floor. Silver Lyan occupies the original bank vault and is the first bar outside Europe from the internationally acclaimed Mr. Lyan team. Riggs is a storied landmark with a modern spirit.

Hotel General Manager – Essential Functions

• Set the vision, annual business plan and operating priorities for Riggs.

• Lead the property leadership team with clear goals, decision rights and follow through.

• Stay visible and hands on across the hotel, and represent Lore Group with ownership, regional leaders and the wider community.

• Own the property P&L and deliver budgeted revenue, profit and cash flow.

• Partner with Finance to assure proper budgeting, forecasting and capital planning. Act quickly on variances. Assure training and accountability is in place to drive operational profitability in all areas.

• Guide Sales, Revenue, Marketing and F&B to grow profitable demand, optimize segment mix and increase property spend.

• Serve as the advocate for guests throughout their entire journey, embodying the principles of luxury service standards at each interaction. Establish and hold the team accountable for executing these high standards consistently.

• Leverage guest feedback, conduct quality audits, and analyze reputation data to identify and address root causes of any service issues. Ensure impeccable service recovery processes are in place and consistently recognize all guests to enhance their experience.

• Uphold product quality through regular property inspections and timely maintenance, ensuring each aspect of the hotel meets the highest standards of excellence.

• Foster a culture where the values of Family, Discovery, Detail, and Spirit are reflected in daily leadership behaviors.

• Hire and retain top talent in the luxury hotel industry, creating an environment that emphasizes excellent communication, positivity, personal growth, and continuous learning. Select, coach, and nurture a strong leadership team while addressing performance concerns in a prompt and equitable manner. Take ownership of succession planning and development for critical roles within the organization.

• Collaborate closely with the People &…