Director of Front Office

Director of Front Office

Welcome to Inter Continental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place.

At Inter Continental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success.

Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevue's luxury landscape.

What you will have an opportunity to do:

Lead and manage all Front office associates including but not limited to Guest Services, front desk agents and Night Audit team. Creating weekly schedules for all staff in a timely manner. Work in collaboration with the Operations team and General Manager. Respond to guests' concerns or guest reviews in a timely manner. Responsible for keeping up the Guest Satisfaction scores. Implementing and following IHG Brand Standards.

Ensuring proper execution of VIP requirements including room requests, amenities, etc. Follow and direct all safety and security procedures. Provide coverage as the acting Manager on Duty as necessary. Ability to work independently. Excellent written, verbal, analytical, and communication skills are a must. Must also be willing to train and mentor all associates in company culture and customer service skills.

Create the perfect working environment for your team to thrive and drive collaboration between departments. Providing guests with all the information they need to enjoy a truly memorable experience. Overseeing night audit function, preparing daily financial reports, and delivering accurate forecasts. Ability to maintain the department's budget. Work alongside the finance team to understand what is needed or required to keep within the budget.

Conducting routine inspections of the front office and public areas – taking immediate action to correct any deficiencies. Performing Front Desk duties as needed for overage. Create room blocks and reservations when needed. Work with the HR Department on Recruitment efforts. Understanding all front office standards and procedures. Maintain confidentiality when handling guest and/or associate information. Communicating with other operation teams by using KYC for any guest requests or concerns.

Take initiative on ways to ensure the team is effective and efficient. Other duties as assigned by the General Manager.

What are we looking for?

Requirements:
Bachelor's degree, higher education qualification or equivalent in Hotel Administration or Business Administration. Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience. Must have excellent organizational skills. Local candidate with hotel experience preferred (knowledge of the Bellevue and Seattle Market) but not required. Knowledge of Opera PMS system experience is preferred but not required.

Previous experience working in a luxury hotel is a plus.

Compensation: $95,000 - $120,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.