Front Office Manager

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval:
Director of Learning & Development, France

Hyatt Regency Bellevue on Seattle's Eastside

US - WA - Bellevue

Front Office

Department Head/Manager

Full-time

Yearly US Dollar (USD) pay basis

Hyatt Regency Bellevue on Seattle's Eastside welcomes you to lead with our Front Office Team, as our Front Office Manager. Here you will have an opportunity to be instrumental in the guest and colleague experience, leading our Front Office & Guest Services Operations!

As a Great Place to Work in the U.S. for thirteen years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.

With its small-town charm and big-city convenience, Bellevue, Washington is a modern oasis with endless activities and cultural attractions sprinkled in. Nine miles from downtown Seattle, Hyatt Regency Bellevue on Seattle's Eastside connects guests to world-class shopping, dining, entertainment, and major corporate headquarters. Visitors will also enjoy the natural beauty, scenery, and abundance of outdoor recreational activities nearby.

Our guests recognize Hyatt Regency Bellevue for its central location, welcoming hospitality, comfortable accommodations, and dedicated colleagues. The hotel is proud of its strong reputation in the Bellevue market and its continued focus on delivering exceptional guest experiences while creating a workplace where colleagues can thrive.

The Front Office Manager reports to the Director of Operations and is responsible for the overall operation, service delivery, colleague development, and performance of the Front Office Departments. This role oversees Front Desk and Guest Services operations, including Bell and Concierge, while partnering closely with Security, Valet, Door, Housekeeping, Engineering, and other hotel departments to ensure a seamless guest experience.

The Front Office Manager is a highly visible and hands-on leader who sets the tone for the guest experience from arrival through departure. This position requires exceptional customer service, strong service-recovery skills, sound operational judgment, and the ability to lead and develop a team that is early in its hospitality career. The successful candidate will be an active coach, mentor, and role model who builds confidence, accountability, and pride within the team.

Key priorities include delivering exceptional and personalized guest service, strengthening service recovery, ensuring consistent Front Office standards, developing colleagues and future leaders, improving guest satisfaction and loyalty performance, supporting colleague engagement and team satisfaction, and maintaining the high standards expected of one of the best-regarded hotels in the Seattle market.

Duties Include:

• Lead the short- and long-term planning and daily management of the hotel’s Front Office and Guest Services operations.
• Oversee Front Desk and Guest Services functions.
• Direct, develop, and hold accountable the Front Office leadership team and colleagues.
• Establish and maintain consistent standards for arrival, check-in, stay, departure, guest communication, cash handling, and service delivery.
• Ensure that guests receive warm, efficient, personalized, and consistent service throughout their stay.
• Maintain a…