Senior Manager of Human Resources

Overview

Senior Manager, Human Resources

At AAA Washington we equip our members with trusted service and expertise to confidently travel through life. We are committed to serving our members with integrity, innovation, and care. Our people are at the heart of our success, and we strive to create a workplace where individuals feel supported, valued, and empowered to do their best work.

We encourage applicants from all backgrounds, experiences, and abilities to apply.

At AAA Washington, we offer:

• Meaningful work with real impact
• Competitive pay and comprehensive benefits
• Opportunities for growth, learning, and career development
• A collaborative, respectful, and inclusive culture
• Hybrid work opportunities

The Senior HR Manager is responsible for leading, developing, and implementing effective HR practices, designs and builds strategic HR programs, and oversees comprehensive project planning initiatives. This role helps strengthen the foundational processes of the HR team to support organizational success. This role supports the Human Resources team by delivering high-quality service, operational excellence, and consistent results aligned with organizational goals.

This position is ideal for someone who thrives in a constantly evolving, collaborative environment and takes ownership of outcomes.

• Provide leadership and direction to HR by designing workflows, developing policies, and ensuring the foundational framework is compliant in all functional areas so that the HR function supports business needs and fosters a positive employee experience.
• Ensure HR policies, procedures, and practices are legally compliant, consistently applied, and effectively communicated in order to foster a transparent, fair, and legally sound workplace environment that builds trust and reduces liability.
• Manage total compensation, job design, and benefit programs, ensuring alignment with business goals, employee needs, and compliance requirements in order to attract and retain top talent.
• Oversee employee relations activities and create, update, and enforce HR policies and procedures that comply with all applicable laws and regulations to maintain positive employee relations and ensure a respectful, compliant workplace culture.

• Serve as a point of contact for employees and vendors.
• Respond to inquiries professionally and resolve issues with accountability and empathy
• Escalate complex issues appropriately while maintaining ownership

• Follow established processes while identifying opportunities for improvement
• Maintain accurate documentation and records
• Partner with team members and leaders to support department goals
• Contribute to key performance metrics, service levels, and operational plans

• Demonstrate behaviors aligned with AAA Washington’s vision, mission, and values
• Foster a respectful, collaborative, and inclusive work environment

• Consistent delivery of accurate, high-quality work
• Positive feedback from customers and internal partners
• Strong performance against KPIs and service expectations
• Effective collaboration and communication
• Demonstrated reliability, accountability, and professionalism

• Bachelor’s degree (BA) in business, human resources, or related field or equivalent experience
• 6+ years’ experience in Human Resources management in all functional areas including employee relations, performance management, retention, talent acquisition, compensation and benefits, and analytics.
• 5+ years’ experience in leadership or management role

• Masters’ Degree
• SHRM certification preferred

• Strong verbal and written communication skills
• High attention to detail and accuracy
• Comprehensive understanding of HR principles, practices, and employment laws.
• Ability to build HR practices through identification and discovery
• Ability to establish, nurture, and optimize key internal and external partnerships and influence organizational change.
• Working knowledge of HRIS

Location: Bellevu…