Computer Technician

“Any sufficiently advanced technology is indistinguishable from magic." -Arthur

C. Clarke.

Nerds To Go  is a rapidly growing technology-based service company, with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding computer & technology services for residential and small business customers. In doing so, we hope to remove the confusion of technology that our customers feel is “magic”.

What you’ll be doing in this role:

You’ll have an opportunity to join the front lines of a rapidly growing company and be an early critical member of our team. You’ll also be able to impact the early history of the company within the PNW. In this role, you’ll resolve all computer and technology-related issues for residential and small businesses while delivering exceptional and personal customer service. Below are the specific responsibilities and duties:

· Consult with customers in-store, over the phone, and on-site at their business or residence to provide solutions that best fit their needs

· Maintain a positive, empathetic, and professional attitude toward customers at all times

· PC Hardware and software fault isolation and repair

· Perform data recovery and loss prevention

· Upgrade and install software

· Perform Network installation and maintenance (wired, wireless, LAN, WAN)

· Manage virus protection and Spyware/Adware removal

· Enhance security solutions for home and small business technology

· Perform daily outsourced IT services for small businesses (Microsoft Suite troubleshooting, etc.)

· Call clients’ vendors for warranty and troubleshooting issues

· Manage a daily workload of service visits

The ideal candidate will have experience with the following:

· 2 years minimum experience providing technical support

· Professional, high energy, customer-oriented work ethic

· Strong knowledge of PC troubleshooting and repair (A+ certification skill set)

· PC imaging and configuration

· Routers, TCP/IP, WAPs, Wireless, and other networking devices

· Proficiency with peer-to-peer and client/server network configuration and troubleshooting

· Mac and Apple experience

· In-depth knowledge of Windows OS (Win 7, 8, 10, 11)

· Spyware / adware removal tools / antivirus programs

· Teaching with patience to those with less knowledge on a complex subject

· Valid driver’s license and clean driving record Preferred Qualifications

· On-site computer repair experience

Why You’ll Love it Here:

· Opportunity to join an incredible company that values people and results

· You have a chance to make a significant contribution on our history-making journey

· We take fun to another level, are infectiously positive, and truly care about one another

· Unlimited coffee, healthy snacks, and popcorn

· Training assistance to grow your technical and soft skills

· Competitive benefits including health insurance, vacation, paid holidays, commission opportunity paid out monthly, and payday every Friday

· So much variety- if you enjoy not doing the same thing every day, you’ll absolutely thrive in this role

* Additional Information about COVID-19
*

· We follow all safety standards set out by the CDC, WHO, and state regulations. We closely follow updates and adjustments as we move through the various reopening phases.

· In all of our efforts, the safety of our employees and customers will remain an utmost priority.

· We understand as an essential business that has stayed open through the Coronavirus global pandemic that flexibility is key to our employees' and customers' success. Please know we will be flexible with your needs as well during this time.

Job Types: Part-time, Full Time

Pay: $18.00 - $25.00 per hour (not including monthly commissions)

COVID-19 considerations:
We follow all CDC guidelines for in-store & on-site services.

Compensation: $18.00 - $25.00 per hour

Nerds To Go  is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.