Systems Adoption Specialist; User Adoption & Training

Overview

Creating a better way to live is the purpose that binds Avalon Bay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make Avalon Bay a great place to work.

The Systems Adoption Specialist plays a key role in supporting both community and departmental operations by promoting the effective and consistent use of policies, procedures, and digital tools.

This position helps associates by helping them confidently understand, adopt, and utilize Avalon Bay’s core operational systems. Additionally, the role provides onboarding assistance during acquisitions and lease-ups and occasionally contributes to training efforts. A strong working knowledge of property management software applications will help ensure success in this position.

• Provide friendly, solution-focused guidance to associates who need help navigating systems, completing workflows, or understanding best practices.
• Develop training materials and resources that assist Associates to operate within compliance and in accordance with AVBs policies and procedure. May support efforts in defining quality assurance criteria.
• Assist with lease-up and acquisition onboarding, ensuring that Avalon Bay systems are set up for new communities and ensuring new associates feel confident using AVB systems from day one.
• Participate in User Acceptance Testing (UAT) for new digital products and initiatives.
• Act as a member of the fraud prevention group by supporting proper use of AVB’s fraud-prevention tools and help manage fraud-related tickets and inquiries.

All other tasks assigned by the manager.

• Bachelor’s degree in business administration, Management, or a related field preferred.
• High School diploma (or equivalent) is required.

• Minimum 1 year of experience in multi‑family property management, real estate, hospitality, or retail preferred.
• Minimum 1 year of experience on one or more of Avalon Bay’s software applications is a plus.

• Strong verbal and written communication skills, with the ability to create reports and deliver presentations and work across different teams.
• Strong analytical skills to review reports, interpret data, and prioritize tasks.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to operate general office equipment (computer, telephone, copier, fax machine).
• Demonstrates basic familiarity with Avalon Bay’s software applications and is actively developing proficiency in tools such as Docu Sign, Workday, App Lease, Salesforce, and the Resident Portal. Shows a willingness to learn and expand knowledge across multiple systems used in daily operations. Experience in system testing, troubleshooting, and user support for technology platforms.
• Strong attention to detail in compliance monitoring, training needs identification, and quality assurance.
• Willingness and ability to travel locally between sites and occasionally travel outside the immediate area, which may include overnight stays.

• Office‑based environment with occasional travel.

• Normal office environment.

• Satisfactory completion of AVB’s new hire orientation within 30 days of employment or the first training session offered after employment.
• All System and Facilitation‑related training.
• Any other applicable training assigned by the manager.

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We offer:

Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits  for information.

Growth based on achievement and promotion from within.

Associate recognition (a company‑wide recognition program that celebrates associate efforts and successes in…