IT Technician

Job Description

Are you looking for work/life balance and a friendly environment where team members appreciate the assistance you provide?

This is a great opportunity to use and expand your technical support skills in a growing, collaborative company.

Normal work hours will be 7:00 AM - 4:00 PM. You will support Coldstream Wealth Management’s many teams and offices while working with our IT team in Bellevue.

Our IT Technician plays a key role in bridging the human and technical aspects of technology. In this position, you’ll report directly to the IT Manager and collaborate with two other team members based in Bellevue and Portland. You will visit other local offices as needed (in Seattle, Mercer Island, and Kirkland) to provide on‑site support (averages once per week). While we have a dedicated team member supporting the Portland offices, you’ll travel to Portland occasionally as well.

The IT team works together to ensure seamless technology support across all locations.

• Provide remote and onsite technical support for hardware, software, connectivity, and workstation setup.
• Configure new user accounts, deploy and replace workstations, and manage the full hardware lifecycle.
• Support printers, scanners, VOIP phones, and other office equipment, including driver and configuration issues.
• Troubleshoot and support core applications such as Microsoft Office, Adobe, Zoom, Salesforce, and other business‑critical tools.
• Manage user access, permissions, and email systems (Outlook/Exchange), including MFA, password resets, and security tools.
• Support VPN and remote access for hybrid and offsite employees.
• Assist with basic cybersecurity practices and mobile device management.
• Document solutions, maintain knowledge base articles, track recurring issues, and recommend improvements.
• Provide basic end‑user training and elevate complex issues to senior IT or MSP partners as needed.

• At least one year of professional experience in a tech support position.
• Hands‑on experience troubleshooting and resolving hardware, software, systems and network issues, including installing, upgrading, repairing, moving, and replacing laptops and peripherals.
• Experience maintaining a Windows‑based environment, including Active Directory and the M365 Suite.
• Outstanding attention to detail and high quality of work.
• Excellent communication, customer service, time management, and prioritization skills.
• Passion for solving problems and conducting research into a wide range of computing issues.
• Valid driver’s license and dependable vehicle (mileage will be reimbursed).
• Ability to lift up to 40 pounds.
• Bachelor’s degree in Computer Science, IS Management or related field is preferred.
• Certificates from CompTIA (A+, Network+, Security+) or Microsoft 365 equivalent are preferred.
• Experience with Salesforce, SharePoint, N‑Able, ITGlue, Okta IdP, Meraki, Intune, Auto Pilot, Mobile Device Management, and Zoom is a plus.

• Career Development: We actively support your professional growth with clear pathways to advance your IT career. Our team invests in your success by providing resources and reimbursement opportunities for industry‑recognized certifications such as CompTIA, Microsoft, and other relevant credentials.
• Collaborative Culture: Our team members describe our culture as engaging, flexible, supportive, positive, caring, and fun. We encourage you to bring your full self and make an impact.
• Work‑Life Balance: We have a supportive environment that values work‑life integration.
• Competitive Base Salary: Typically starts between $73,000 and $83,000 plus an annual bonus.
• Comprehensive Benefits: Fully paid premiums for medical/dental/vision, short‑term and long‑term disability, and life insurance.
• 401(k) – 100% company match up to 4% of your annual pay.
• Stock – Opportunity to purchase equity and become an owner of the firm.
• Paid Time Off: Starting at 16 days per year, then increasing with tenure – plus 10 holidays and an extra paid day off each year to do volunteer work.
• Career Development: 100% training/certification/licensing/dues reimbursement and mentoring program.
• Parking: heavily subsidized…