Help Desk Technician

BENEFITS: Medical, dental, and vision insurance, 401K, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.

Our client is seeking to contract with a highly capable and motivated help desk technician. The role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware. Working on a tiered support team and supported by documented processes and procedures, this role supports the teams designing next generation nuclear technologies. Support users at Bellevue and Everett location

• Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
• Active Directory Account maintenance
• Managing access to internal and external collaboration spaces
• PC Lifecycle Management
• Inventory Receiving & Tracking
• Fulfill software requests
• Business travel support
• Demonstrate and assist with remote access to employees
• Assisting with onboarding as assigned

• A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.
• Supporting customers and clients both in person and remotely
• Communicate openly and display respect and a desire to foster teamwork
• Able to quickly learn and implement new concepts
• Calm in stressful situations and able to think through those situations to find the best outcome
  
  Customer service ability and interpersonal skills
• Organizational skills
• Proactive on finding areas within our process that can be improved and making these suggestions to the team
• Highly adaptable with problem solving
• The successful candidate will possess a high degree of trust and integrity.
• Actual position starting level and title will be determined based on assessment of qualifications.

• Rapid deployment imaging technologies MDT and SCCM
• Windows 10/11 in a domain-managed environment
• General understanding of Multi-Factor Authentication methods.
• A general understanding of modern Information Security principles and practices
• Experience with a commercial ticketing system JIRA
• An understanding of desktop and laptop hardware

BENEFITS: We offer premium benefits to our contractors.

VETERAN OWNED: We support and place a high number of veterans.

Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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