Senior IT Technician – Network & Systems

Qualifications

• Associates or Bachelors degree in a technology-related field, or equivalent experience
• A minimum of 3 years of experience in providing technical support
• Strong customer-oriented work ethic with professionalism and high energy
• Advanced knowledge of PC troubleshooting and repair, aligned with A certification standards
• Proficient understanding of routers, firewalls, TCP/IP, WAPs, and other networking devices
• Comprehensive knowledge of Windows OS & Server, as well as Mac/Apple products
• Proficiency with M365 applications
• Excellent communication and customer service skills
• Valid drivers license and a clean driving record
• Preferable but not mandatory:
  Network , Security , CCNA, ACMT, MCSE, or similar certifications
• Preferable but not mandatory:
  Knowledge of MS CoPilot, Connect Wise RMM & PSA, Ubiquiti Networking, and experience in a managed services setting

• Engage with customers in-store, over the phone, and on-site to offer tailored, advanced technical solutions
• Maintain a professional, positive demeanor with clients at all times
• Conduct advanced troubleshooting, repair, and maintenance of PC hardware and software
• Perform data recovery and loss prevention tasks, along with advanced network installations
• Manage M365 environments including user administration, security configurations, and application setups
• Provide technical training to clients in a clear and effective manner
• Oversee management of Active Directory and Azure AD environments
• Act as a liaison between our clients and their other technology vendors
• Collaborate with Azure, AWS, and Google Cloud Platform to deliver tailored client solutions
• Plan and carry out productivity suite migrations ensuring a smooth transition with minimal downtime
• Scope, design, and implement network infrastructure projects involving LAN, WAN, and wireless solutions
• Conduct security assessments and propose suitable solutions for client environments
• Utilize PSA and RMM tools for monitoring, managing, and resolving technical alerts and issues
• Mentor and support Level 1 Technicians in their duties

At Nerds To Go , we are a rapidly expanding technology service organization committed to delivering exceptional white-glove service in our industry. Our goal is to demystify technology for residential and small business customers. We are looking for a Level 2/3 technician (Senior Technician) to join our team, focusing on advanced technical support, managed services, and leading complex projects. We offer a collaborative and supportive work environment where learning and personal growth are prioritized, as well as competitive benefits like health insurance and paid vacations.

Enjoy unlimited coffee, various snacks, and a fulfilling work culture that emphasizes fun and camaraderie.