Senior Service Desk Technician

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre‑owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently‑used, one‑of‑a‑kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, and providing our partners with valuable funding for their community‑based programs and services.

You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #Thrift Proud movement at

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose‑driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

The Senior Service Desk Technician is a senior technical resource within the service technician team, serving as the primary escalation point for complex issues and delivering exceptional support experiences across our Bellevue corporate office, retail locations, and remote workforce. This role requires advanced troubleshooting skills, deep knowledge of enterprise technologies, and the ability to provide white‑glove service for executives and high‑priority users.

You’ll own critical support functions, including advanced troubleshooting for Windows 11, Microsoft 365, and enterprise applications; managing onboarding and offboarding workflows; and maintaining office infrastructure such as A/V systems, conferencing solutions, and network‑connected devices. Success in this role means resolving issues quickly, proactively, and professionally to ensure seamless technology experiences in a dynamic, multi‑site environment.

• Provide white‑glove, executive‑level IT support for corporate leadership and office staff, ensuring prompt, discreet, and effective resolution of technology issues.
• Own the end‑to‑end onboarding and offboarding process for employees, including provisioning, configuring, and decommissioning hardware and software assets across multiple platforms.
• Troubleshoot, maintain, and support Windows operating systems, Microsoft 365, and enterprise applications for both on‑site and remote users.
• Administer and support office network infrastructure, including large‑format printers (Konica Minolta, Xerox), VOIP devices, and wired/wireless connectivity.
• Deliver advanced A/V support for conference rooms and executive meetings, including setup, configuration, and real‑time troubleshooting of audio/video equipment.
• Provide remote support for field employees and retail locations, including VPN connectivity, endpoint management, and mobile device troubleshooting.
• Accurately document incidents, service requests, and resolutions in the ITSM ticketing system, contributing to process improvement and knowledge sharing.
• Collaborate with cross‑functional IT teams to elevate complex incidents, implement system upgrades, and integrate new technology solutions.
• Mentor and support fellow technicians, promoting best practices, efficiency, and professional development within the team.
• Demonstrate strong customer advocacy and service skills, establishing credibility and rapport with both technical and non‑technical users.
• Exhibit high‑level organizational skills,…