VP, Global Customer Success GTM Adoption

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

This role is responsible for ensuring that SAP’s Customer Success model, value motions, and lifecycle frameworks are systematically embedded into the design of the company’s go‑to‑market, solution, partner, and product strategies across all Lines of Business and regions. The VP shapes how SAP’s business and portfolio priorities are translated into integrated GTM and solution motions that drive adoption, renewal readiness, expansion, and long‑term customer value, ensuring that Customer Success is built in from inception rather than added post‑fact.

In doing so, the role is a direct lever for protecting and growing SAP’s recurring revenue base by ensuring that go‑to‑market, portfolio, partner, and product strategies are designed to drive sustained adoption, retention, and lifetime value at enterprise scale, within a cloud and subscription business model. The VP’s mandate is to define the integration standards, guardrails, and lifecycle alignment that ensure Customer Success requirements, service tiers, and value realization frameworks are consistently reflected in portfolio positioning, solution plays, partner models, and product readiness at enterprise scale, and to act as the senior advocate for Customer Success in these forums.

The role leads a global team responsible for Customer Success GTM Adoption, portfolio and solution alignment, partner and product interlock, and enterprise design guardrails, operating across all regions and Lines of Business.

• Enterprise remit across all Lines of Business, solution areas, regions, and routes to market.
• Ensures Customer Success is embedded into GTM and solution design in a consistent, scalable, and lifecycle‑driven way.
• Shapes how success motions, service tiers, and value frameworks are positioned within SAP’s portfolio, industry plays, and partner offerings.
• Provides critical guardrails to protect adoption, renewal, and expansion outcomes across SAP’s multi‑billion‑dollar recurring revenue base.
• Acts as the senior integration point between Customer Success and Sales, Product, Partners, Services, and Strategy & Operations.
• Serves as the senior Customer Success integration partner for SAP’s most strategic customers and largest renewal and expansion opportunities, ensuring alignment of GTM, solution, partner, and CS motions in high‑impact commercial moments.
• Leads and develops a globally distributed team responsible for GTM adoption, solution and portfolio alignment, partner and product interlock, and enterprise design standards across all Lines of Business and regions.

• GTM and Solution Design Adoption
• Embed Customer Success lifecycle ownership, adoption, renewal readiness, and value realization motions into GTM initiatives, solution plays, and industry strategies at design stage.
• Define how success motions and outcomes are reflected in solution positioning, account engagement models, and field motions, aligned to the global CS architecture.
• Service Portfolio and Offer Alignment
• Establish global guardrails for the positioning and integration of included and paid Customer Success offerings (e.g. Preferred / Advanced Success).
• Ensure clear differentiation, consistency, and lifecycle alignment across service tiers, partner‑delivered success, and SAP‑led success motions.
• Success Motion Integration Guardrails
• Define standards to ensure new GTM and portfolio initiatives are designed with:
  • Clear adoption and time‑to‑value motions
  • Renewal readiness and risk prevention
  • Expansion and value realization pathways
• Ensure Customer Success requirements are incorporated into program concepts, play design, and enablement frameworks, while enterprise…