Sr Technical Writer

Job Title:
Technical Writer – Go‑to‑Market (B2B Sales Content)

Location:
Bellevue, WA

We are seeking a highly skilled Technical Writer to develop compelling, clear, and commercially effective go‑to‑market (GTM) sales materials for our B2B product and solutions portfolio. This individual will translate complex technical capabilities—such as order management
, offer management
, contract lifecycle
, quote‑to‑cash
, API-driven workflows
, and enterprise platform functionality—into crisp, persuasive content that enables sales, product marketing, and customer‑facing teams.

The ideal candidate combines technical depth
, excellent writing skills
, and an instinct for value‑based storytelling tailored to enterprise buyers.

• Create high‑quality sales collateral including one-pagers, product briefs, playbooks, sales guides, value proposition documents, and competitive positioning content.
• Translate product features and technical workflows (e.g., order orchestration, pricing configuration, offer lifecycle, contract workflows, APIs, data models) into business‑friendly messaging.
• Develop customer‑facing materials such as case studies, solution overviews, ROI/benefit narratives, and persona‑based value stories.
• Partner with sales teams to craft proposal content, RFP/RFI responses, and executive‑level messaging.

• Produce clear, structured documentation explaining enterprise capabilities (order capture, provisioning, billing, renewals, configuration, integrations, etc.).
• Work with SMEs, architects, and product managers to document processes, systems, and functional flows.
• Draft internal documentation to support product launches, training, and field readiness.

• Collaborate with Product, Sales, Marketing, Engineering, and Customer Success to ensure accuracy and alignment of messaging.
• Participate in product walkthroughs, demonstrations, design sessions, and technical deep dives to inform writing.
• Maintain a consistent narrative voice across all GTM content.

• Own content calendars, version control, and updates for evolving products and offers.
• Ensure all materials follow brand, style, and compliance guidelines.
• Proactively identify content gaps across the sales cycle and propose solutions.

• 5+ years of experience as a Technical Writer
  , Sales Writer
  , Content Strategist
  , or similar role in a B2B SaaS, Telecom, Enterprise Software, or Technology environment.
• Demonstrated experience writing content for GTM
  , sales enablement
  , or enterprise product marketing
  .
• Strong ability to understand and simplify complex concepts such as:
• Order & Offer Management
• Contract Lifecycle Management
• Quote‑to‑Cash or Lead‑to‑Order processes
• APIs, system integrations, and workflow automations
• Strong interviewing skills to extract information from SMEs.
• Exceptional writing, editing, and storytelling capabilities.
• Comfortable operating in fast‑paced, evolving product environments.
• Experience with content management tools, Confluence, Jira, CMS platforms, or design tools (optional but beneficial).

• Experience in Telecom, B2B Marketplace, Enterprise eCommerce, CRM/CPQ, or API‑centric platforms.
• Understanding of GTM motions including product positioning, competitive intelligence, and customer segmentation.
• Familiarity with Agile product development.

• High adoption of content by Sales and Product Marketing teams.
• Improved clarity and effectiveness of GTM messaging.
• Faster sales cycles due to better enablement materials.
• Positive feedback from stakeholders on clarity, accuracy, and impact of content.

The base salary range for this position is $ 92,250 - $131,786 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The Final date to receive applications for this position is 02/14/2025