IT Support Specialist

Who We Are

Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized focus on ski, snowboard, and snowshoe gear. With each brand maintaining its own unique point of view and driving independent innovation, the Collective is fueled by world‑class development facilities and engineers, global distribution channels, and a community of outdoor lifestyle enthusiasts and experts. Our brands include K2 Skis, K2 Snowboards, Marker, Dalbello, Völkl, RIDE Snowboards, LINE Skis, Backcountry Access, Atlas Snow Shoe Co.,

Tubbs Snowshoes, Madshus and K2 Skates.

Under general direction, the IT SUPPORT SPECIALIST will be responsible for the first line of response for various forms of technical support, maintenance, and troubleshooting of client environments and end‑user workstations. The primary role is to provide technical support via onsite, telephone, or remote access tools to ensure end users can accomplish organizational tasks. Candidates should have an understanding of computer hardware, software, networking, and general application use.

• Responsible for company provided IT equipment, laptops, printers, desktops and mobile phones
• Respond to incoming tech requests, triage incidents, problems, tasks, and projects
• Translate technical aspects into layman terms and effectively deliver training for end‑user
• Oversight of software installs and updates on all devices via internal & external tool set
• Collaborate with team on various IT projects
• Creation of documentation for IT Knowledge Base

• Associate’s degree in information technology, Computer Science, or related field; OR equivalent technical training, certifications, or hands‑on experience.
• 1–2 years of IT support experience, including internships, school IT lab work, or relevant projects.
• Prior customer service or technical troubleshooting experience (retail electronics, campus helpdesk, etc.) is acceptable.
• Strong diagnostic skills, working knowledge of diagnostic utilities for endpoint support issues.

• Basic understanding of Windows 10/11 and macOS troubleshooting.
• Familiarity with common applications (Office 365, browsers, VPN clients, printers, MFA apps).
• Fundamental knowledge of user account concepts (Active Directory basics), networking fundamentals (IP addresses, Wi‑Fi, DNS, DHCP), computer hardware components and basic diagnostics.

• Ability to clearly document work in a ticketing system.
• Strong problem‑solving and triage/diagnostic abilities.
• Ability to explain technical issues in clear, simple language.
• Willingness to learn new tools and procedures quickly.

• Strong communication and customer‑service orientation.
• Ability to prioritize multiple tasks in a fast‑paced environment.
• Demonstrated reliability, professionalism, and ownership.

• CompTIA A+, ITF+, or similar entry‑level certifications.
• Exposure to Microsoft 365, Azure AD, or MDM tools (Intune).
• Experience using remote support tools.

• Able to come on‑site to both of our locations local to the Bellevue region.
• Ability to sit in front of a computer for long periods of time.
• May be required to lift 15‑50 pounds occasionally.