Information Technology Field Technician

The IT Field Support Technician provides technical support for incident and service request tickets distributed by the IT Help Desk through the IT Service Management (ITSM) system. This role delivers hands‑on and remote support for end users while maintaining local IT infrastructure and equipment.

• Respond to and resolve incident and request tickets assigned through the IT Service Management system.
• Install, configure, and deploy workstations, printers, modems, phones, and other computing and telecommunication devices.
• Perform operating system installations, upgrades, patches, and basic system administration tasks.
• Provide technical support for standard PC software applications (e.g., word processing, spreadsheets, email, graphics, and communication tools).
• Maintain and document local IT hardware inventory and new equipment installations.
• Support cabling connections, wire management, emergency power management, and related infrastructure tasks.
• Coordinate vendor support, maintenance, and repair services as needed.
• Provide remote support to users and sites from the primary location.
• Participate in a rotating on‑call schedule and respond to emergency outages as required.
• Work flexible hours when necessary to complete technical solutions.