Architect, Applied Science – AgentForce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, tech meets trust, and innovation isn't a buzzword – it's a way of life. The world of work is changing and we are looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Agent Force Data Science team powers the core Large Language Models (LLMs) and reasoning engines behind Salesforce's production‑grade AI agents. Our work sits at the critical junction of generative‑AI research and massive‑scale engineering, enabling trustworthy, high‑performance AI systems across sales, service, marketing, and analytics.

We are seeking an Architect, Applied Science to define the technical vision and system design for Agent Force's AI capabilities. In this role, you will not just develop models; you will design the complex ecosystem in which they operate. You will determine how we orchestrate complex agentic workflows, optimize inference at scale, and architect feedback loops that enable continuous learning. You will act as the technical glue between the Research, Applied Science, Product and Engineering teams, ensuring that our scientific breakthroughs are translated into viable, cost‑effective, and low‑latency architectural patterns.

• System Architecture & Technical Strategy – Define the end‑to‑end architecture for Agent Force's model serving, inference orchestration, and agentic reasoning loops.
• Make high‑stakes technical decisions regarding “build vs. buy,” model sizing, context window management, and retrieval‑augmented generation (RAG) strategies.
• Architect scalable pipelines for continuous learning (RLHF/RLAIF) that integrate seamlessly with production traffic without compromising latency or stability.
• Design systems for multi‑turn agent state management, memory persistence, and tool invocation (function calling).
• Product & Application Architecture – Own the end‑to‑end architectural design from product requirements through model design, system implementation, and production rollout.
• Translate product use cases (e.g., agent experiences, workflows, UI features) into concrete system architectures, including APIs, service contracts, and model interaction patterns.
• Define reference architectures for AI‑powered applications (web, backend services, agent runtimes) that standardize how products integrate with Agent Force models.
• Partner with Product Engineering to ensure AI capabilities are designed for usability, reliability, and developer experience, not just model quality.
• Applied Science Leadership – Translate abstract research concepts into concrete engineering specifications.
• Lead the design of evaluation frameworks that move beyond academic benchmarks to measure real‑world system performance (latency, cost‑per‑token, reliability).
• Collaborate with scientists to optimize models for deployment (quantization, distillation, pruning) without sacrificing reasoning capabilities.

• Serve as the primary architectural liaison between Applied Science, Product Engineering, Infrastructure/AI Engineering, and Product Management, ensuring cohesive end‑to‑end solutions.
• Act as a technical partner to product teams to shape roadmaps, feature designs, and architectural trade‑offs involving AI capabilities.
• Establish best practices for MLOps, model versioning, and safe rollout strategies (canary deployments, shadow testing) specific to GenAI.
• Mentor Principal Scientists and Staff Engineers on system design principles and architectural patterns.

• PhD or Master's in Computer Science, AI, Machine Learning, or Distributed Systems.
• 10+ years of technical experience, with a specific focus on deploying ML models at scale.
• Proven experience acting as an Architect or Principal‑level technical lead for large‑scale AI or data platforms.

• Experience designing and building production‑grade AI‑powered applications or platforms.
• Experience defining public/internal APIs, SDKs, and service interfaces for…