Operations Program Manager, Delivery Ops, Deployment Team

Description

Transform Amazon's global logistics landscape by optimizing fleet operations and driving strategic network capacity solutions through data-driven innovation and AI-powered automation. In this pivotal role, you'll leverage advanced analytics, machine learning, and program management expertise to revolutionize how we manage and deploy our extensive fleet network, directly reducing turnaround times and maximizing vehicle utilization to deliver exceptional customer experiences for our Delivery Service Partners (DSPs).

Key job responsibilities

- Lead strategic initiatives to streamline and automate fleet transport processes between DSPs, reducing turnaround time and maximizing vehicle utilization

- Develop and implement AI and machine learning solutions to optimize network capacity and resource allocation across diverse business units

- Analyze and synthesize complex data from multiple sources to identify operational improvement opportunities and visualize current state operations

- Design innovative automation mechanisms to replace manual processes and accelerate decision-making

- Collaborate with cross-functional stakeholders and DSP customers to achieve shared network capacity goals aligned with S-team utilization objectives

- Monitor and optimize key metrics ensuring smooth supply chain operations and maximum fleet availability

- Drive data-driven decision making through advanced analytics and visualization tools

A day in the life

Your day will be a dynamic blend of strategic problem-solving, automation development, and collaborative innovation. You'll dive into fleet health dashboards, identify opportunities to streamline manual processes, and leverage AI/ML tools to optimize complex fleet transport operations between DSPs. From analyzing transport trends and visualizing data to developing automated solutions that reduce turnaround time, you'll be the critical link ensuring our fleet remains reliable, efficient, and maximally utilized to serve our DSP customers.

About the team

We are a collaborative and forward-thinking group dedicated to maintaining the heartbeat of Amazon's delivery ecosystem. Our team is passionate about continuous improvement, data-driven decision making, automation, and creating sustainable logistics solutions. By joining us, you'll be part of a group that directly influences Amazon's commitment to operational excellence and customer satisfaction through innovation and simplification.

Basic Qualifications

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Experience in creating process improvements with automation and analysis, or experience delivering results for large, cross-functional initiatives/projects

Preferred Qualifications

- Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related field, or MBA and 7+ years of creating process improvements with automation and analysis experience

- Experience in data analysis and leveraging analytics to make decisions

- Experience in program management, logistics, operations, supply chain, transportation, or a related field

- Experience driving improvement programs in the operations, engineering and support fields

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery

- Master's degree, or MBA in supply chain management, operations, engineering, analytics or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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