Technical Instructional Designer, NACF Ops

Description

North American Customer Fulfillment (NACF) is looking for a Technical Instructional Designer (Tech ) to join the Central Ops Learning team to help develop and build innovative and scalable learning products for Associate process path training. In this role, you will think big, invent and simplify, and deliver results for Tier 1 Amazon Associates across all North America.

Central Ops needs a Tech  in API/xAPI, JavaScript, GenAI, LMS administration, and the full Articulate
360 Suite, including Storyline and Rise. The Tech  also be comfortable partnering with Software Development Engineers (SDEs) and other technical roles to deliver integrated learning solutions. The Tech  partner with multiple stakeholders from various countries and be an active participant in the analysis, build, pilot, launch, maintenance, and versioning process of the product build.

The ability to travel up to once per quarter, as needed, is required.

This role requires work out of an Amazon corporate office or Fulfillment Center. Therefore, location is flexible, as Amazon has these offices across most parts of the country.

• Conduct needs analyses to understand customer learning needs, document workflow processes, and identify both foundational and in-the-flow-of-work learning moments of need.
• Leverage API calls, JavaScript, Python, and other technologies to automate, streamline, and improve learning development and delivery.
• Design and develop online learning experiences that align with learning outcomes, apply research-based learning principles, and measure learning in online learning environments.
• Use eLearning and GenAI authoring tools to build online learning experiences that include assessments, interactive activities, multimedia assets, and text-based content.
• Stay current on developments in learning science, learning design, and learning technologies.

North American Customer Fulfillment (NACF) Central Ops has the unique role of delivering process path training to millions of Amazon Associates, doing so in a way that lends to making Amazon the Earth’s Best Employer. Beyond ensuring that Associates know how to execute their responsibilities, process path training is pivotal in creating confidence, as well as psychological and physical safety. The team’s mission is to help each Associate be successful in their work by providing a world-class process path learning experience.

• Bachelor's degree or equivalent in Instructional Design, Educational Technology, Technical Training, Design, or a related field
• 3+ years of work experience with Articulate Storyline and in the field of instructional design.
• Familiarity and experience with leveraging AI tools to streamline and improve work processes.

• Master’s Degree in a related discipline (instructional design or adult education).
• Expert proficiency with leveraging API calls, JavaScript, Python, GenAI, and other technologies to automate, streamline, and improve learning development and delivery.
• Coding skills – experience developing websites, apps, or other digital products using HTML, JavaScript, CSS, and/or other related languages.
• Industry certifications in instructional design, curriculum development, performance improvement, project management, or content-specific certifications as appropriate (CPLP, CPT, etc.).
• Project management experience, including planning work, managing details, keeping multiple tasks/projects on track, time management, and doing whatever it takes to deliver results.
• Experience with Testing or Validation processes and procedures, including end-to-end system integration.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and…