Senior Technical Support Engineer - Fluent Japanese

** We are looking for an ambitious teammate to join our support team as part of
** Nightforce Japan**! This role is for individuals who are motivated, self-directed, and eager to work on the #1 cloud-based platform. As part of the Nightforce Japan team, you will work in a follow-the-sun model, focusing on urgent cases, escalations, and incidents for our
** Signature Success
** customers. You will support
** Marketing Cloud
** and
** Data Cloud
** products, making this an excellent opportunity to master Salesforce and achieve your career goals. You must possess excellent analytical and communication skills (fluent in
** Japanese
* * and
** business-level English
** is required;
** Korean
* * is a bonus). Our global support environment is customer-focused, fast-paced, and provides 24/7/365 technical support.
****** Your Impact - Responsibilities:
** In your role as a Senior Technical Support Engineer, you are the first point of contact for Signature Success customers experiencing technical challenges. Job responsibilities include but are not limited to:
**** Demonstrate
** analytical and problem-solving skills
** to provide effective solutions.
****** Explain product features
** and share best practices to improve the customer experience.
****** Participate in training
** and maintain up-to-date technical skills.
****** Create and share knowledge content
** to improve team expertise.
****** Minimum Qualifications**:
****** 5+ years
** of experience in Technical Support or 3+ years in Tier2/3 Enterprise Support Role or equivalent technical troubleshooting experience
**** Strong
** written and verbal communication skills**.
**** Experience with
** Databases, RDBMS, and SQL**.
**** Familiarity with
** HTML, APEX, JavaScript, Java, C++**.
**** Experience working with different
** internet browsers** (e.g., Chrome, Safari).
**** Experience in
** customer-facing roles
** with proven troubleshooting skills.
**** Knowledge of both
** front-end** (JavaScript, AJAX, HTML, CSS) and
** back-end development** (Java, .Net, SQL).
**** Experience with
** integration technologies** (e.g., data replication, Computer Telephony Integration).
**** Experience in
** Salesforce Marketing Cloud**.
****** Desired Qualifications**:
**** Experience with
** Marketing Cloud email technology, Salesforce CRM applications,
** Data Cloud technologies or
** similar
* * cloud technologies
**** Knowledge of
** Visual Force, Apex, and Lightning
**** When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
* be your best*, and our AI agents accelerate your impact so you can
* do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
#J-18808-Ljbffr