Intake Technician; Onsite in Bellevue Office

About the Role

The Intake Technician is responsible for the receipt and tracking of incoming electronic and physical media from external clients. This position pre‑processes client evidence with forensic tools, extracts data as required, generates reports, and prepares data for loading into processing software. The Intake Technician ensures exemplary data quality, utilizes resources efficiently, and meets or exceeds request deadlines.

• Log client media/evidence and project information accurately; maintain chain of custody.
• Store, safeguard, and maintain all media/evidence in a secure storage facility.
• Generate media reports and conduct data backups, extraction/restoration, and pre‑processing using forensic applications.
• Maintain a sense of urgency on high‑priority and critical requests.
• Work on job requests proactively from a queue and by assignment to ensure minimal delay.
• Communicate job status and potential issues effectively to Intake/Queue Manager and provide detailed handoff instructions during shift/to job turnover.
• Perform thorough quality checks on client data and work product at multiple stages to ensure quality and eliminate rework.
• Perform administrative duties relevant to project maintenance (billing, reporting, etc.).
• Help maintain a clean and well‑organized computer lab at all times.
• Use password‑cracking software and forensic tools to access and repair data as needed.
• Complete duties with direct and indirect supervision, escalating problematic issues to senior team members as needed.
• Perform other related duties as assigned.

• High school diploma or equivalent experience.
• Associate’s degree, two‑year certification, Bachelor’s degree, or equivalent work experience/certifications preferred.
• 1–3 years handling sensitive data, preferably in an electronic discovery environment.
• Demonstrated experience with computer hardware and physical media highly preferred.
• Microsoft Office skills and experience working with Microsoft Windows operating systems.
• Strong attention to detail and high level of organization/categorization skills; must complete work with a positive, solution‑focused attitude.
• Ability to solve problems, prioritize, and multitask in a fast‑paced, deadline‑driven environment.
• Excellent verbal, written, and interpersonal communication skills with customer‑service focus.
• Ability to work successfully in a team environment as well as independently.
• Ability to maintain strict confidentiality.
• Self‑motivated and self‑directed, with the ability to take initiative and solve problems; ability to work flexible hours as needed.
• Ability to quickly learn new applications and processes.
• Always maintains a high level of customer service toward internal and external clients.

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves.

Lighthouse offers a comprehensive benefits package, including medical, dental, vision, and a 401(k) with company match. Company‑paid benefits also include life & AD&D, short and long‑term disability, telemedicine, and other wellness plans. A generous Flexible PTO program and paid volunteer days are provided, along with voluntary insurance plans such as accident, hospitalization, and critical illness. This role will be eligible to participate in an annual bonus or incentive program.

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.