Senior Product Specialist; SaaS onboarding and implementation

Position Overview

As a member of the Adoption organization, the Product Specialist will analyze business requirements and translate them to Zenoti product features for adoption by existing customers. They will use functional skills, in‑depth product knowledge, and understanding of customer needs to identify pain points and provide solutions by effectively configuring product features within the Zenoti application. The specialist will ensure customers are trained and help them achieve business goals with increased adoption of our solutions.

• Partner with customers to lead implementations for feature add‑ons and enhancements to their Zenoti solution.
• Work with customers to understand business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline operations and drive increased revenue.
• Independently handle customer adoption procedures while delivering excellent customer service.
• Lead demos, training, conduct walk‑throughs and solution reviews through excellent customer presentations.
• Drive proofs of concept and pilots for high‑priority and complex customers.
• Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan; address customer issues and concerns in a timely manner to ensure satisfaction.
• Stay up‑to‑date on Zenoti product knowledge, business workflow, process and market positioning.
• Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products.
• Work and communicate across groups and articulate compliance and risk management needs.

• 10 years of experience in implementation and support of enterprise SaaS products.
• Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
• Strong business consulting experience or equivalent in an external customer‑facing role.
• Proven fast learner of enterprise applications, experience in implementing cloud solutions.
• Ability to communicate in business terms with non‑technical customer stakeholders, and translate requirements into business solutions.
• Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.
• Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
• Ability to manage and work across multiple projects; experience working with remote teams across different time zones.
• Strong ability to demo, train and deliver excellent customer presentations.
• Strong logical, analytical and problem‑solving skills.
• Ability to learn new skills and operate in a fast‑paced and changing environment.
• Good to have knowledge of accounting principles, inventory management, and business process optimization.
• Experience in the wellness/spa industry is a plus.
• Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.

• Be part of an innovative company that is revolutionizing the wellness and beauty industry.
• Work with a dynamic and diverse team that values collaboration, creativity, and growth.
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
• Attractive compensation.
• Unlimited vacation.

Zenoti Pay Range: $80,000 USD - $100,000 USD

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.