Customer Engagement PM - Governance

Roles & Responsibilities

Guides customers through secure Microsoft 365 onboarding and deployment using Fast Track methodologies.

Interprets release changes, ensures secure operational practices, and produces deployment notes, summaries, and remediation guidance.

Ensures compliance, RBAC safety, and proper documentation while analysing telemetry and adoption metrics.

Requires strong M365 technical expertise, problem‑solving, structured communication, and experience in M365 admin, migrations, or adoption programs.

Preferred: multi‑workload administration, identity/CA remediation experience, adoption‑driven engagements, Fast Track/enterprise rollout exposure, and relevant M365 certifications. Deep Microsoft 365 technical expertise across workloads.

Ability to execute ADGs, diagnose M365 configuration issues, and guide customers through secure deployment.

Strong troubleshooting skills across identity, CA policies, device management, collaboration governance, licensing, and workload readiness.

M365; IT IS;
Digital:
Microsoft Azure; ADG; PM

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

In order to comply with U.S. laws and regulations pertaining to this position, the person(s) hired must be a U.S. Citizen.

Salary Range: $38,000-$121,000 a year