Production Support Engineering LMTS

Overview

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Software Engineering

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Join an agile team with deep startup roots. We operate as a high-velocity startup-within-Salesforce, following our recent acquisition. You'll be managed by the same founders and engineers who built the original company, offering the autonomy of a small team backed by the global scale and trust of Salesforce.

We have successfully moved past the 0 to 1 phase. We have a product that works, customers who love it, and the backing of Salesforce. Now, we are entering the 1 to 100 phase: scaling our architecture to handle global demand, hardening our systems for enterprise-grade resilience, and integrating deeply with the Agentforce ecosystem. This is your chance to help lead that transition.

As a Production Support Engineer (LMTS), you will be a senior technical lead within our embedded reliability team. You aren't building the foundation alone — you'll work alongside a group of engineers and product owners to ensure the Agentforce for Supply Chain platform is the most reliable AI-powered engine in the industry.

This is a role for an engineer who loves the scaling problem. You will focus on production excellence, performance tuning, and infrastructure automation. Because you are embedded in the product organization, you'll have a seat at the table during design reviews, ensuring that as we add new agentic capabilities, they are built to scale from day one.

• Scaling & Reliability:
  Own the reliability roadmap for major product areas, working to transition our systems from startup-speed architectures to highly-available, global-scale enterprise solutions.
• Collaborative Leadership:
  Partner with PMTS-level engineers to refine our infrastructure strategy, contributing senior-level perspectives on system design, capacity planning, and bottleneck identification.
• Infrastructure as Code:
  Maintain and evolve our automated environments, focusing on making our infrastructure-as-plugins model more robust and developer-friendly.
• AI Operations (AIOps):
  Support the scaling of our AI/ML infrastructure, ensuring our models have the GPU resources and data pipelines required to deliver real-time supply chain insights.
• Production Excellence:
  Lead the 1 to 100 hardening of our observability stack. Build tooling to prevent incidents and telemetry that explains them.
• Performance Engineering:
  Deep-dive into SQL optimization, API latency, and cross-service communication to ensure our data-intensive supply chain platform remains performant under heavy load.
• AI-First Workflow:
  Leverage AI tools to automate routine operational tasks and accelerate infrastructure delivery.
• Contribute to building and maintaining the shared system context, an explicit repository of system designs, constraints, and standards that enables AI to operate accurately and reliably.
• Critically evaluate code (human or AI-generated) for correctness, quality, security, and performance.

• 5+ years of experience in SRE, Production Engineering, or Backend Engineering with a heavy focus on operations and scale.
• Proven Scaling
  
  Experience:
  
  You have previously helped take a product through a high-growth phase, dealing with technical debt and architectural shifts.
• Technical Breadth:
  Strong proficiency in Kubernetes, Terraform/Open Tofu, and AWS/GCP/Azure.
• Coding Mastery:
  Ability to write and review…