Intern- IT Helpdesk

Sono Bello is America's top cosmetic surgery specialist, with 185+ board‑certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic, high‑energy work environment where every team member can make a difference.

This position is based on‑site in the Greater Seattle Area.

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands‑on experience with enterprise systems including Active Directory, Microsoft Intune, and endpoint management platforms.

• Assist with maintaining Active Directory by identifying inactive computer and user objects, reviewing OU structure, and validating security group memberships
• Support endpoint management efforts by auditing inactive or duplicate devices across platforms such as Intune, Connect Wise Automate, and Screen Connect
• Assist with device lifecycle management including enrollment into Microsoft Intune and validation of device compliance and configuration
• Identify and support remediation of devices not properly joined to Azure AD under supervision
• Review and improve internal IT documentation and knowledge base articles for clarity, accuracy, and usability
• Assist with helpdesk system cleanup, including reviewing stale tickets and documenting recurring issues
• Support IT asset inventory audits by validating deployed equipment and identifying discrepancies
• Assist with organizing hardware, surplus equipment, and supporting center refresh activities
• Document standard IT procedures and create step‑by‑step guides for routine support tasks
• Additional duties as assigned

• Familiarity with Microsoft Office applications
• Ability to learn new systems and technologies quickly
• Basic troubleshooting and analytical skills

• Currently pursuing or recently completed coursework in Information Technology, Computer Science, or a related field (preferred)
• 0–1 years of relevant IT or technical experience (preferred)
• Basic understanding of Windows operating systems and general IT concepts
• Strong attention to detail and ability to follow structured processes
• Organizational skills with the ability to manage multiple tasks
• Interest in systems administration, endpoint management, or helpdesk operations
• Regular and predictable attendance is an essential function of the job

Work onsite at the Corporate Office in Bellevue, WA for a minimum of three days a week. May work in remote office locations on Wednesdays and Fridays.

This is a non‑exempt position with an hourly range of $20.00 per hour, depending on experience.

This internship is a temporary learning opportunity. Interns at Sono Bello are not eligible for company benefits, including medical, dental, vision, paid time off, or retirement plans; benefits eligibility is reserved for regular full‑time employees.

As set forth in Sono Bello’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.