Public Sector Service Delivery Lead

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The Service Delivery Manager – GOV is responsible for the disciplined execution of public‑sector and regulated B2B service deliveries at T-Mobile. This role ensures deployment and activation activities are performed in strict alignment with policy, contractual, and compliance requirements. By managing risks, escalations, and cross‑functional coordination, the Service Delivery Manager safeguards delivery integrity and service stability. Serving as the primary contact for customers and oversight stakeholders, this role communicates status and ensures compliant transitions to support teams.

Through these efforts, the Service Delivery Manager directly supports T-Mobile’s reputation for reliable, compliant, and high‑quality service delivery in regulated environments.

• Oversees the disciplined execution of public‑sector and regulated B2B service deliveries to ensure strict alignment with policy, contractual, and compliance requirements.
• Manages deployment and activation activities to guarantee timely and compliant service implementation for customers in regulated environments.
• Coordinates cross‑functional teams to facilitate effective risk management, escalation handling, and resolution of service delivery issues.
• Serves as the primary contact for customers and oversight stakeholders to communicate status updates and delivery progress.
• Ensures compliant transitions of delivered services to support teams by verifying adherence to regulatory and contractual obligations.
• Safeguards delivery integrity and service stability by monitoring performance metrics and implementing corrective actions as needed.
• Supports T‑Mobile’s reputation for reliable, compliant, and high‑quality service delivery by maintaining documentation and reporting for regulated environments.

• Bachelor’s Degree Business Administration, Information Technology, or Related Field (Required)
• Master’s/Advanced Degree Business Administration, Public Administration, or Related Field (Preferred)
• 4‑7 years Managing service delivery for public‑sector or regulated B2B clients, ensuring compliance with contractual and policy requirements (Required)
• 4‑7 years Coordinating cross‑functional teams to execute deployment and activation activities in telecommunications or similar regulated environments (Required)
• 2‑4 years Handling risk management and escalation processes while serving as the primary customer contact for service delivery status and transition communications (Required)

• Regulatory Compliance Comprehensive understanding of public‑sector and regulated service delivery requirements, including policy, contractual, and compliance standards. (Required)
• Project Management Ability to manage deployment and activation activities, ensuring disciplined execution and alignment with organizational objectives. (Required)
• Risk Management Skill in identifying, assessing, and mitigating risks and escalations throughout service delivery processes. (Required)
• Cross Functional Relationships Proven ability to coordinate and collaborate with multiple internal teams and external stakeholders to ensure seamless service delivery. (Required)
• Customer Service Experience serving as the primary contact for customers and oversight stakeholders, ensuring high levels of satisfaction and clear communication. (Required)
• Communication Excellent verbal and written communication skills for status updates, executive presentations, and transition documentation. (Required)
• Attention To Detail Ability to ensure all deployment and activation activities are performed accurately and in strict alignment with requirements. (Required)
• Process Improvement Skill in evaluating and…