Technical Project Manager II

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.

We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.

What we are looking for:
We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.

What you can expect:
You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at:

HMA is embarking on a multi‑year transformation initiative focused on modernizing HMA’s claims processing capabilities. Over the next three years, we are transitioning to a new, more efficient claims system that will strengthen accuracy, improve member and client experience, and support long‑term operational growth. This project brings together teams across HMA to rethink processes, adopt new technologies, and build a stronger foundation for the future.

Each role supporting Project Phoenix plays a meaningful part in shaping how we serve our members for years to come.

• Develop and maintain detailed workstream plans, schedules, and resource allocations.
• Coordinate with other Project Managers to ensure dependencies are managed.
• Establish project governance structures, meeting cadences, and reporting frameworks.
• Drive clarity around requirements, priorities, and decision‑making to keep the project moving forward.

• Serve as the central point of coordination between claims operations, IT, configuration, provider data, finance, compliance, and external vendors.
• Facilitate workshops, requirements sessions, and status meetings to ensure alignment across all stakeholders.
• Manage communication channels to ensure consistent messaging and timely updates.

• Identify, track, and mitigate project risks and issues, escalating when necessary to maintain momentum.
• Oversee change control processes, ensuring impacts are assessed, documented, and approved.
• Maintain a proactive approach to problem‑solving and anticipate challenges before they affect timelines.
• Support change management and stakeholder engagement within the workstream.

• Ensure all project documentation is complete, accurate, and up to date, including requirements, decisions, workflows, testing plans, and training materials.
• Produce clear, concise status reports for leadership, highlighting progress, risks, and resource needs.
• Maintain traceability between requirements, configuration, testing, and deployment.
• Operational Readiness & Implementation Support
• Coordinate user acceptance testing (UAT), training, and go‑live readiness activities.
• Partner with operational leaders to ensure staffing, workflows, and processes are prepared for the new system.
• Support post‑implementation stabilization and transition to steady‑state operations.

• Work closely with internal leaders to allocate resources effectively and prevent team overload.
• Manage vendor relationships, ensuring deliverables, timelines, and service levels are met.
• Hold all parties accountable for commitments and quality standards.

• AA or BA in…