Business Analyst, Customer Delivery Excellence

Business Analyst, Customer Delivery Excellence

Job :  |  Services LLC

World‑class customer delivery experiences drive Amazon's flywheel. By ensuring on‑time arrival, customers order more, which lowers costs and attracts further customers. The Customer Delivery Excellence team keeps this flywheel spinning by ensuring every link in the supply chain delivers on our promise to customers.

• Build and maintain dashboards and metrics using data visualization tools (e.g., Tableau) to track transportation performance.
• Conduct business analysis to identify operational trends and surface improvement opportunities for the team.
• Partner with cross‑functional teams to gather business requirements and translate them into data queries and visualizations.
• Create periodic reports and presentations for leadership highlighting key findings and recommendations.
• Execute analytical projects aimed at improving operational performance, with guidance from senior team members.

You’ll start your day reviewing data refreshes and validating dashboard accuracy. You may write SQL queries to investigate a trend flagged by your manager, then join a working session with a senior analyst to refine a visualization. In the afternoon, you might meet with an operations partner to understand their reporting needs and build out the analysis using established data models.

This team is part of Amazon's Global Transportation Services organization. We are data scientists, analysts, and program managers who leverage customer experience signals to raise the bar on fulfillment and delivery performance. We build analytical products, implement scalable improvement mechanisms, and manage carrier relationships to mitigate supply chain risks.

• 1+ year of experience as a business analyst, data analyst, or similar role.
• Experience with SQL querying.
• Experience with data visualization using Tableau, Quicksight, or similar tools.
• Experience using data and metrics to drive actionable insights at scale.
• Bachelor's degree in Business, Analytics, Economics, Statistics, Computer Science, or related quantitative field — OR — 4+ years of professional analytical experience.

• 2+ years of experience in logistics, supply chain, transportation, or operations analytics.
• Experience building dashboards in Tableau with multiple data source documents.
• Advanced Excel skills including pivot tables, complex formulas, and macros (VBA or Power Query).
• Experience working with large‑scale datasets (millions of rows) in cloud‑based data warehouses.
• Experience with ETL processes or data pipeline tools.
• Familiarity with Python or R for data analysis.

Base salary range: US $55,800 – US $97,600 annually (varies by location). The compensation package includes sign‑on payments and restricted stock units (RSUs). Final compensation is determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits, including health insurance, 401(k) matching, paid time off, parental leave, and more.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.