Teams Voice, Phones & Collaboration Engineer

Teams Voice, Phones & Collaboration Engineer

Washington, United States | Posted on 05/07/2026

Location:

Onsite in Washington, D.C | 5 Days Per Week

Employment Type:

W2, Full-Time

We are seeking a skilled Teams Voice, Phones & Collaboration Engineer to support, administer, and continuously improve our Microsoft Teams Phone environment. This role is responsible for managing Teams Voice services, troubleshooting call quality issues, supporting end users, maintaining e911 compliance, and ensuring reliable voice communications across the organization.

The ideal candidate has hands‑on experience administering Microsoft Teams Phone System, supporting physical Teams phones, managing Auto Attendants and Call Queues, and using Microsoft tools such as CQD, RTCA, Power BI, and Power Shell to monitor, diagnose, and automate Teams Voice operations.

• Monitor call quality using Teams Call Quality Dashboard (CQD), Real-Time Call Analytics (RTCA), and Power BI voice reports.
• Identify, diagnose, and resolve Teams Telephony issues impacting user experience.
• Analyze call performance trends and recommend improvements to enhance reliability.
• Deliver proactive recommendations to improve voice quality, service availability, and end‑user experience.
• Onboard new users for Teams Voice, including number assignment, licensing, and policy configuration.
• Manage the full phone number lifecycle, including assigning, reassigning, and releasing numbers.
• Execute Teams Voice offboarding activities during employee separations.
• Administer Teams Voice policies, calling policies, emergency policies, and related configurations.

• Design, build, and operate Auto Attendant and Call Queue call flows.
• Configure resource accounts, licensing, DID assignment, greetings, holiday schedules, and routing logic.
• Delegate Auto Attendant and Call Queue management permissions as appropriate.
• Support queue owners and business stakeholders with updates, reporting, and troubleshooting.
• Maintain analog device inventory and support documentation.
• Configure analog media gateways and perform firmware upgrades.
• Process adds, moves, changes, and removals of analog endpoints.
• Troubleshoot analog device connectivity and routing issues.

• Maintain accurate Location Information Service (LIS) data, including subnets, wireless access points, and switches.
• Validate e911 routing to ensure accurate location delivery to the appropriate Public Safety Answering Point.
• Support Teams retention, compliance, and governance policy management.
• Assist with documentation and audits related to voice compliance requirements.
• Provide Tier 2 and Tier 3 end‑user support for Microsoft Teams clients across Windows and mobile platforms.
• Assist with Teams and Channel creation, governance, lifecycle management, and reporting.
• Manage Teams application integrations, delegation requests, and guest/external access settings.
• Partner with IT, security, networking, and business teams to resolve issues and improve collaboration services.
• Develop and maintain Power Shell scripts to automate Teams and Teams Voice administrative tasks.
• Identify opportunities to streamline operations, reduce manual effort, and improve service delivery.
• Stay current on the Microsoft Teams and Teams Voice roadmap.
• Recommend and support adoption of new Teams Phone features and best practices.

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands‑on experience.
• 3+ years of hands‑on experience administering Microsoft Teams Phone System.
• Demonstrated experience deploying and supporting physical Teams phones.
• Proven ability to troubleshoot call quality issues using CQD, RTCA, Power BI, or equivalent tools.
• Experience with Auto Attendants, Call Queues, Direct Routing, and Teams Voice policies.
• Proficiency with Power Shell scripting for Microsoft Teams and administrative automation.
• Working knowledge of e911 compliance and Location Information Service configuration.
• Strong troubleshooting, documentation, and communication skills.
• Ability to work independently and…