Desktop Support Technician

Responsibilities

• Provide on-site technical support for employees in offices through the Tech Bar.
• Deliver remote and virtual support using Bomgar/Zoom or other remote tools.
• Manage incidents and requests assigned to Workforce Support via Service Now, ensuring timely updates.
• Utilize IT tools—including Okta admin, Active Directory, Intune, Service Now, and Zoom—to resolve issues at the first and second level.
• Accurately and promptly update incidents and requests in the Service Now ticket management system.
• Communicating with Tier 2 and Tier 3 support teams for incident follow-ups and escalations.
• Provide escalation support from Level 1 support using Service Now.
• Set up and break down IT equipment on desks as needed.
• Provide support for Windows, OSX, iOS, and Android operating systems.
• Support Apple and Dell devices.
• Review Techline and Knowledge Article updates regularly to stay informed about IT changes.
• Assist with printing and multifunction printer (MFP) setups within the WBD environment.
• Participate in global projects to deliver new services, as required.
• Perform other ad hoc responsibilities as requested by the Manager.

• Experience managing outages and technical incidents.
• Experience with Mac and PC – Mac is primarily used by the teams on‑site. Mac OS proficiency required 90% Mac environment.
• Mobile Support experience.
• Experience with Zoom Conference Room.
• High school diploma or equivalent required.

• Okta admin
• Active Directory
• Intune
• Service Now
• Zoom Conference Room
• Windows, OSX, iOS, and Android operating systems
• Apple and Dell devices
• Printing and multifunction printer (MFP) setups

• Mac OS and Windows Support
• Okta
• Intune
• Hardware Support
• Mobile Support
• Zoom Conference Room
• Desktop and Office 365
• Active Directory
• Customer service
• Technical support
• Help desk
• Atlassian Jira and Confluence

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type &

Location:

This is a Contract position based out of Bellevue, WA. Pay range: $45.00 - $53.00/hr experience level:
Intermediate Level. Workplace type:
Fully onsite position in Bellevue, WA.

Final date to receive applications:
This position is anticipated to close on Jun 2, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.