ServiceNow Administrator, Kuiper Devices and Systems - Infrastructure

Description

Project Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control :
This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.

Leo Devices & Systems team is looking for an experienced Service Now Application Development Engineer to join our team. This role will be responsible for the configuration, development, and ongoing maintenance of the Service Now platform, ensuring that it meets the needs of our business while delivering a smooth, high-quality user experience. As the Service Now Administrator, you'll manage and configure modules, implement workflows, and provide technical support, playing a key role in driving process automation and enhancing service delivery across the organization.

Key job responsibilities

* Architecture - Knowledgeable of Service Now's core capabilities, extensibility, and best practices when designing solutions for business customers.

* Administration - Upgrading, configuring, and maintaining Service Now's core, modules, workflows, and integrations with minimal disruption to business customers.

* Support - Troubleshoot and resolve user and service issues along with optimizing performance of Service Now, integrations, and customization. Oncall required.

* Customizing - Create and modify forms, fields, tables, and UI elements using JavaScript, Glide API, and Service Now scripting to meet business requirements.

* Workflow and Integrations - Build and maintain 1st and 3rd party integrations with external systems using REST/SOAP APIs, and MID Servers,.

* Reporting and Analytics - Create and maintain dashboards, reports, and data analytics tools to improve decision-making and service delivery.

* Reporting & Analytics - Create dashboards, reports, and data analytics tools to improve decision-making and service delivery.

* Train and Mentor - Train and mentor team members and other services support adjacent teams on Service Now practices.

A day in the life

Leo Devices & Systems Infrastructure is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the Service Now platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams.

About the team

Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we're building an environment that celebrates knowledge sharing and mentorship.

Basic Qualifications

- Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field

- Certified Service Now Administrator (CSA) or Certified Application Developer (CAD).

- 3+ years direct experience working with customers to understand requirements and implementing information technology solutions.

- 3+ years of direct experience with the Service Now platform as a administrator, developer and/or comparable role.

- 3+ years experience customizing Service Now visual interfaces with HTML, CSS, and Java script.

- 3+ years with IT service management and user support.

- 1+ years experience developing applications for Service Now.

- 1+ years with scripting automation for administration, configuration, and data processing using Python, Java script, Shell, or other contemporary scripting runtimes.

- 1+ years extending Service Now functionality through contemporary integration with resources such as RESTful or SOAP APIs.

Preferred Qualifications

- Experience working in an Agile or Scrum environment

- Certified Implementation Specialist - IT Service Management, - Service Mapping, - Discovery, and/or - Risk and Compliance.

- Proven experience with common Agile…