Sr. Manager​/Director, Engineering Operations

Position: Sr. Manager / Director, Engineering Operations
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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Sr. Manager/Director, Engineering Strategy & Operations is a key leader within the Platform Engineering Strategy and Operations organization, responsible for driving operational excellence, organizational effectiveness, and strategic initiatives across a global engineering footprint. This role partners closely with Platform Engineering leaders and Finance to ensure engineering investments, processes, and execution are tightly aligned with Salesforce's strategic priorities.

As a critical bridge between engineering execution and business strategy, you will lead budget management for Platform Engineering while building and scaling world-class operating programs that empower engineers to solve complex customer challenges on the Salesforce Platform. This hands-on leadership role blends strategic ownership, technical acumen, and operational rigor to drive meaningful impact across Salesforce Clouds.

Your Impact - Responsibilities

* Drive Engineering Strategy & Execution:
Partner with senior engineering and business leaders to translate company strategy into actionable operating plans

* Serve as a trusted advisor to Platform Engineering leadership on priorities, trade-offs, and investment decisions

* Lead Financial & Program Operations:
Own program and spend management for Platform Engineering, including budget planning, forecasting, and optimization. Apply strong financial and data analytics to guide high-impact investment and resource decisions

* Build Scalable Operating Models:
Design and implement operational frameworks for knowledge sharing, reusable assets, and engineering engagement playbooks. Establish mechanisms that improve execution rigor, delivery predictability, and cross-cloud collaboration

* Enable Technical Excellence:
Define and evolve the technical vision for engineering enablement programs in alignment with Salesforce platform standards, guardrails, and product roadmaps

* Measure What Matters:
Develop and track success metrics for programs and initiatives. Use data-driven insights to continuously refine strategy, operations, and future investments

Minimum Qualifications

* 8+ years of experience in engineering management, technical program management, or engineering operations within an enterprise technology environment

* 8+ years leading SaaS product development programs with a strong understanding of the SaaS business model and product lifecycle

* Deep knowledge of the software development lifecycle, including agile methodologies in fast-moving environments

* Strong financial literacy, including budgeting, P&L concepts, and managing large, complex data sets

* Exceptional analytical and problem-solving skills, with a hands-on, detail-oriented approach

* Proven ability to establish credibility with senior executives and influence across engineering, product, and customer organizations

* Outstanding communication, organizational, and stakeholder-management skills in a matrixed environment

* Ability to quickly master technical domains and emerging technologies relevant to the platform and programs you lead

* A related technical degree required

Preferred Qualifications

* Financially savvy, with strong understanding of cloud economics, public cloud infrastructure (AWS, GCP, Azure), software spend, and emerging cost drivers such as LLM usage

* Experience with analytics and dashboarding tools (e.g., Tableau)

* Background in both strategic planning and tactical execution in complex, enterprise-scale environments

* Experience designing and owning scalable processes that turn strategy into sustained results

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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